We're assisting a profitable Enterprise AI Customer Support startup with their search for engineering managers for their agent software team. The role will be onsite in their new NY office.
What you'll do:
Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents
Partner with product, design and research to identify cross-customer trends that guide the evolution of the agent building platform and research efforts
Contribute to team strategy and help define the future of AI customer support agents
What you'll bring:
1+ years of engineering management experience
4+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary
Nice to haves:
Prior experience working with multi-modal models
Our approach is simple but effective. We focus on getting to know the people we work with on both sides of the equation. Understanding a company's culture, vision, and goals are just as important as learning about their compensation package, organizational structure, and stock price. Likewise, it is imperative to know what motivates a candidate most and what their compatibility in certain work environments would look like. We strive to keep the focus on the personal aspects that contribute to successful professional relationships.
DRH Search likes to earn the trust of all organizations we partner with, and we offer a very affordable pricing model.
