Job Description

W LONDON - CONTROL YOUR BEAT

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.

Reporting to the Director of Engineering, this role leads all engineering and maintenance operations across the hotel—responsible for the building and physical plant, with an uncompromising focus on safety, security, compliance, and asset protection.

YOUR ROLE IN THE SPOTLIGHT Managing Engineering Operations & Budgets

• Oversees the hotel’s physical plant, including mechanical systems, refrigeration, HVAC, plumbing, water treatment, and electrical systems.
• Ensures full compliance with all regulatory, building and safety standards.
• Manages utilities (heat, light, power), identifying opportunities for energy conservation and operational efficiency.
• Develops specifications for service contracts and manages vendor relationships.
• Assigns preventative maintenance and repair work orders, ensuring timely and high‑quality completion.
• Oversees maintenance of guestrooms, public areas, back‑of‑house spaces, F&B venues, hotel vehicles, and recreational facilities.
• Creates and delivers long‑term preventative maintenance and asset protection plans.
• Leads renovation and construction projects, from planning to on‑time, on‑budget completion.
• Manages tender processes, contractor performance, and compliance with project guidelines.
• Builds and maintains strong relationships with local authorities (building/zoning, fire bureau, contractors, and vendors).
• Ensures the fire team understands all emergency procedures, equipment, and alarm systems.
• Performs monthly property inspections and regular room/public space checks to ensure premium standards.
• Evaluates the physical condition of facilities to determine required maintenance or upgrades.
• Recommends and coordinates additional services including painting, repairs, renovations, and replacement of furnishings/equipment.
• Manages procurement of equipment, supplies, and furnishings.
• Controls parts and inventory management.

Maintaining Property Standards

• Ensures all building licenses, inspections, and certifications are up to date.
• Oversees the maintenance and functionality of all life safety systems, including firefighting equipment, sprinklers, and alarm systems.

Delivering Exceptional Guest Service

• Demonstrates leadership in guest hospitality, fostering a positive and elevated guest experience.
• Reviews guest feedback, satisfaction scores, and operational data to identify areas for improvement.
• Partners with hotel leadership to implement action plans that elevate guest satisfaction.
• Continuously drives improvements in service delivery and operational performance.

YOUR EFFORTS, OUR APPRECIATION

• Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
• Service Charge - Paid each month!
• Bonus Scheme - 5-10% Bonus Plan
• Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
• Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
• Holiday - 31 days of holiday including public holidays (enhanced holiday benefit based on length of service)
• Uniform - Complimentary dry cleaning.
• Company Pension Scheme – Save for your future.
• Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Celebrate - Awards and Recognition Celebrations
• BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
• Events - Monthly Calendar of Associate Focused & Fun Events
• Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
• Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
• Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
• Spa Discounts – 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.