Job Description

Build the AI-native healthcare journey

Every month, around 100 million people come to Docplanner to find a doctor, book a visit, stay in touch with their care and pay for it. Each of those steps is now being reinvented with AI.

Search is turning into conversation. Booking is becoming something an agent can do for you. Payments that once needed a human to step in are starting to resolve themselves. Ongoing care is moving from reminders to proactive, personal follow-up.

We're looking for an Engineering Director to lead that change across Marketplace, Patient Engagement and Payments. It's the part of Docplanner that most patients see and much of what providers depend on. You'll lead around 75 engineers and turn three strong areas into one connected, intelligent patient experience.

Our mission is to help people live longer, healthier lives. We use AI to do that in a way that patients and doctors can trust.

Why this role, why now

Most engineering leaders are still deciding what AI means for their teams. Here, you get to answer that question at a real scale, in a regulated domain where quality, privacy and trust come first.

You'll shape two things at once:

• What we build: AI-powered discovery, booking, engagement and payment experiences for patients and providers in 13 markets.
• How we build it: an engineering organisation where AI-assisted development is simply how work gets done, from writing code to testing and review, with the discipline to know when it helps and when it doesn't.

What you'll do

• Set the direction. Own the engineering strategy and roadmap across all three areas. Tie technical bets to product outcomes and to numbers that move.
• Build product builders. Build a strong engineering team that thinks in terms of value. Make ownership clear, strengthen the leadership bench and give teams room to decide without waiting on each other.
• Turn AI into a product. Work with Product and Design from discovery through delivery to bring AI into search, booking, engagement, continuity of care and payments, where it solves real patient and provider problems.
• Continue rewiring how engineering works. We already made a transformation in terms of AI-assisted development across coding, testing and review. We want to go further and need you to set the standards for checking AI output and protecting quality, security and privacy, so moving faster never means being careless.
• Own the architecture. Guide design and engineering standards across the portfolio, balancing pace with reliability, security, privacy and scale across markets.
• Remove friction at its source. Improve how ideas become impact with clear priorities, a few useful measures and regular learning. Fix recurring problems at the root and keep the process light.
• Shape company-wide tech. Align with engineering peers on shared platforms, explain trade-offs to executives and help make technology decisions across Docplanner.

You are hands-on

This isn’t a role where you lead from slides. You use AI coding tools yourself, take part in design and code reviews, and quickly prototype solutions when it helps unblock a hard problem. That technical credibility supports your leadership, while most of your impact comes through the people you develop.

What you bring

• Experience leading multi-team engineering organisations through managers, with a record of growing leaders and delivering through change.
• Daily, practical fluency with AI-assisted development (Claude Code, Cursor, Copilot or whatever you prefer) and clear judgment about its strengths, limits and risks. You don't need a deep ML background; you need to have changed how you and your teams work.
• A product mindset: you connect engineering strategy to customer outcomes and business results, and you care whether what you ship gets used.
• Technical depth across architecture, delivery, reliability and security, and you're comfortable going into the details.
• Strong partnership skills with Product, Design, Data and business leaders, and you're calm with executives and with ambiguity.
• Experience with marketplaces and complex, high-stakes products where reliability, privacy and security matter.

What success looks like in your first year

• Marketplace, Patient Engagement and Payments work to share priorities and one engineering direction tied to product strategy.
• AI features live in the patient journey, and product data shows where they help patients and providers.
• AI-assisted engineering is the default where it adds value, and teams measure what it does for speed, quality and developer experience.
• Engineering managers have clear ownership and the tools to lead delivery, people growth and technical decisions on their own.
• A small set of useful delivery and quality metrics shows where the bottlenecks are and drives better reliability.

Why Docplanner

You'll work on real problems for real people: 100 million patients a month and more than 300,000 doctors who depend on what you ship. You'll do it at a company that treats AI as central to how it builds products, not as an add-on.

True flexibility and work-life balance

• Remote or hybrid work model with or hub in Warsaw;
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);
• 20/26 days of paid time off (depending on your contract);
• Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first

• Private healthcare plan with Signal Iduna for you and subsidized for your family.
• Multisport card co-financing for you to have access to sports facilities across Poland.
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

Keep growing with us

• Free English and Spanish classes.

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO