Job Description

The Engineering Delivery Lead is accountable for the end-to-end delivery of technology outcomes across Customer Care and Enterprise Engineering. Reporting to the Technology Product Owner, the role translates agreed priorities into executable delivery plans and leads cross-functional teams to deliver secure, reliable and measurable business outcomes.

The role balances strategic initiatives with business-as-usual delivery, maintains clear delivery rhythm and governance, and works across engineering, cloud, infrastructure, networks, analysis, testing, operations and external partners. Success requires strong ownership, practical judgement, transparent escalation and the ability to navigate competing priorities and dependencies.

In this role, you'll:

• Own end-to-end delivery. Plan and coordinate initiatives from discovery and mobilisation through implementation, transition to support and benefits tracking.
• Translate priorities into an executable plan. Partner with the Technology Product Owner and technical leads to shape scope, sequencing, milestones, resource needs and delivery commitments.
• Balance BAU and change. Maintain visibility of operational demand and key initiatives, actively managing capacity, trade-offs and impacts across the portfolio.
• Establish delivery rhythm and controls. Run fit-for-purpose planning, stand-ups, showcases, retrospectives and status reporting, supported by accurate plans, decisions, actions and financial tracking.
• Lead cross-functional delivery. Create alignment and accountability across engineers, cloud and infrastructure specialists, network teams, developers, business analysts, testers, operations and delivery partners.

We're looking for someone who has:

• Relevant delivery experience. Demonstrated experience leading complex technology delivery in a large or regulated enterprise environment.
• Strong planning and execution capability. A track record of converting strategy and priorities into realistic plans and driving work through to measurable outcomes.
• Broad technology understanding. Working knowledge across software engineering, cloud, infrastructure, networks, enterprise platforms, testing, service transition and operational support.
• Delivery methods knowledge. Practical experience applying Agile, Scrum, Kanban and DevOps principles, while adapting governance to the context rather than applying a one-size-fits-all process.
• Commercial and financial discipline. Experience managing budgets, forecasts, suppliers, statements of work and change impacts.
• Risk and governance awareness. Confidence operating within change, security, risk, compliance and audit obligations.
• Influence and communication skills. The ability to align diverse stakeholders, facilitate decisions, respectfully challenge late or low-value change and escalate issues without creating unnecessary noise.
• Resilience and adaptability. The judgement and composure to manage ambiguity, competing priorities and delivery pressure while maintaining constructive team relationships.
• Qualifications. A relevant tertiary qualification or equivalent practical experience. Certifications such as SAFe, PMP, PRINCE2, Scrum or Agile delivery credentials are advantageous, but not essential.
• AI. You are familiar with AI tools - comfortable using tools to accelerate insights, automate routine work, prepare reporting, and tailor content quickly and effectively.

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We make it possible – for our customers, our partners, and our people.

We believe doing great work starts with feeling supported. Our values, take ownership, pursue excellence, win together, and create tomorrow, aren't just words. They show up in how we work, how we lead, and how we look after our team.

We make it possible…

• to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative.
• to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office.
• to put your wellbeing first – with Sonder, a 24/7 support app for mental and physical wellness.
• to access great financial benefits – with discounts on Latitude products and services.

When our people thrive, everything else follows.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.