Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Engineering & Building Performance Coordinator

Location: 22 Bishopsgate, London

Reporting to: Senior Engineering Manager

Service Partner: Inetrface with - Hard Service Maintenance Provider, Lift Maintenance Provider, Fabric Provider

What this job involves:

22 Bishopsgate is an iconic architectural statement with intricate, cutting-edge systems that redefined how property is designed, operated, and experienced. As we continue that journey, be part of an exceptional organisation that constantly challenges industry norms and pioneers the future of commercial real estate. This is your opportunity to contribute to something truly extraordinary.

Are you interested in engineering and ready to step into a client side management role, using your technical knowledge to orchestrate world class building and engineering performance? This individual is bright and ambitious, ready to join our team as the intelligent client, the crucial link between our building's strategy and the specialist contractors who deliver it.

Under the mentorship of the Senior Engineering Manager, you will learn to manage, challenge, and direct our expert service partners. Your role is not to hold the screwdriver, but to ensure the people who do are delivering exceptional value and innovation. You will translate complex data into performance conversations and hold contractors accountable for results whilst maintaining information and a safe and compliant approach. This is the ultimate foundation for a career in technical management and strategic property leadership. You will provide technical assurance to the managing agent

Ensure every engineering decision and maintenance intervention contributes to creating an environment where occupiers thrive, systems excel, and our building continues to set new standards for operational brilliance in commercial real estate.

What your day to day will look like:

Planning & Execution

Task

• Review high-level and detailed contractor performance dashboards to identify trends and anomalies for discussion from a client perspective.
• Provide regular feedback to the contractor on performance communicating improvement opportunities.
• Issue combine team performance reporting for senior leadership to understand building performance data metrics
• Work with specialist service partners on areas requiring deeper investigation and formal reporting.
• Ensure that all engineering information is up to date and structured in a way that supports a data led environment

Measure

• Communication and measures structured in a detailed way with each of the relevant service partners..
• A summary of key trends and anomalies is issued to the Senior Engineering Manager monthly.
• Monthly reports and dashboards gathered together and issued with support from the Data Insight coordinator and other sources.
• Ensure detail brief’s and scopes are clearly defined and deliver the required outcomes
• Manage asset registers and equipment lifecycle data
• Change works as built fully incorporated into the data environment

Health & Safety

Task

• Manage the day-to-day operation of the Permit to Work system, from issuance to closure from and engineering perspective.
• Conduct a schedule of on-site safety audits to ensure contractors are adhering to their approved RAMS and provide due diligence as part of the managing agent oversight.
• Investigate all incidents from an engineering perspective and build a programme of continuous improvement.

Measure

• All risk works are carried out under an approved and signed-off Permit to Work.
• A log shows that the agreed quarterly schedule of safety audits is completed and findings are actioned.
• Attend H&S committee meetings
• Documented reports from incidents with CI implemented.

Budget & Financial Management

Task

• Produce the monthly analysis of service partner cost reports against the budget, providing variance commentary.
• Ensure the end-to-end purchase order process for the engineering team is well reported on from creation and approval to final reconciliation against invoices is accurate and timely

Measure

• Monthly cost reports are delivered to the Senior Manager by the 5th working day with >98% accuracy.
• Purchase orders are raised and approved correctly prior to work commencement, with no unauthorised overspends.

Governance

Task

• Coordinate the engineering statutory compliance programme for the engineering team ensuring data is available and meets expectations
• Ensure a full set of Risk Assessments are fully maintained for the Engineering function.
• Ensure all contractor certification is received, validated, and filed correctly post-inspection.

Measure

• A live compliance tracker shows inspections are scheduled ahead of their due date. Produce monitoring reports via the Service Partners escalating where applicable.
• RA tracker fully maintained and demonstrates good governance.
• An annual audit of the compliance folder finds no missing or expired certification.

Stakeholder Management

Task

• Act as a point of contact for all day-to-day communication with technical service partners and consultants.
• Ensure engineering matters are communicated to occupiers and all other stakeholders ina timely manner working with the operations and culture team to ensure they meet the required standards
• Manage the flow of information between project teams and M&E contractors, ensuring alignment during change works and ongoing engineering operations.

Measure

• Comms are issued in a timely manner and all Service Partners are clear on expectations
• Comms are clear, accurate and delivered ina timely manner.
• Positive feedback from project managers on the efficiency of technical coordination.
• LtA and other documents completed in a timely manner

Resource Optimisation & Service Partner Leadership

Task

• Schedule monthly technical performance meetings with service partners. Ensure reports fully report on performance using specific measures and include labour
• Manage contractor performance against contractual SLAs and KPIs, issuing formal notifications of performance.

Measure

• Monthly performance meetings are consistently held with a full set of KPI’s and outcomes agreed
• Meeting minutes show clear actions and accountability; a log of KPI performance and remedies is maintained.

Innovation & Future Planning

Task

• Actively seek emerging Engineering and smart building solutions for their commercial viability and potential ROI.
• Support the development and writing of business cases for technology pilot projects.

Measure

• Bring forward innovative solutions and support with driving the innovation agenda
• Contribute to one approved technology pilot project business case within the first 18 months.

Sustainability

Task

• Interpret high-level and detailed energy reports from the building and ensure the data accuracy and timeliness of the reports. Support the SEM engaging with occupiers to optimise their consumption
• Ensure each of the service partners delivers on their ESG commitments, ensuring waste is kept to a minimum.

Measure

• All utility and energy data is validated within 5 working days of receipt, with all queries logged and tracked to resolution.
• A measurable year-on-year reduction in waste is achieved, supported by your reporting

Skills & Experience

Required

• Good Basic Education.
• Experience of Maintenance Delivery or Engineering Principles
• Genuine Interest in developing a career in Engineering
• Highly organised and structured in approach to work

Desirable

• Engineering Qualification or working towards an Engineering Qualification

#LI-JA1

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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