Global Blue

Engineer, TFS Client Services

Global Blue  •  Tokyo, JP (Onsite)  •  56 minutes ago
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Job Description

Purpose of the role

The Engineer plays a role in the implementation, and continuous improvement of client-facing technology solutions within the TFS environment.

The role ensures high availability, security, and performance of kiosk platforms, endpoint infrastructure, refund office networks, and automation solutions. The Senior Engineer acts as a technical authority and escalation point, bridging L2 operations and engineering capabilities.

Responsibilities

  • Kiosk Application Management:
    • Support application release deployments and upgrades
    • Drive problem management and recurring issue resolution
  • Endpoint & Device Management (Windows / Microsoft Entra / Intune)
    • Manage client endpoints and kiosk devices globally
    • Support device provisioning, configuration, and decommissioning
    • Manage devices joined to Global Blue Entra, updating, patching and securing devices with policies.
  • Process Automation & Optimization
    • Contribute to:
      • onboarding automation (user provisioning, device assignment)
      • L1 support automation (ticket routing, workflows)
    • Utilize scripting and tools (e.g. PowerShell, APIs)
    • Support:
      • reduction of manual processes
      • faster resolution times
      • standardized service delivery
  • Technical Expertise
    • Act as Subject Matter Expert (SME) in one or more areas:
      • kiosk platforms
      • endpoint management
      • automation
    • Mentor and guide:
      • L1 engineers
    • Support knowledge sharing and documentation

Competencies

  • Customer service oriented, with operational "hands-on" attitude
  • high quality standards, accuracy and risk awareness
  • independent, goal-oriented and self-motivating personality
  • organizational skills and the ability to prioritize workload

Skills

Technical Skills

  • Windows OS administration
  • Microsoft Entra ID (Azure AD)
  • Intune / MDM solutions
  • Endpoint security and compliance
  • Scripting (PowerShell preferred)
  • Incident and problem management
  • Networking fundamentals (LAN/WAN, routing, switching) is a plus

Soft Skills

  • Strong analytical and problem-solving capabilities
  • Ability to work independently in complex environments
  • Clear communication across technical and non-technical stakeholders
  • Continuous improvement mindset
  • Mentoring and knowledge-sharing capability

Qualifications and educational requirements

  • 2–5 years in IT support / systems / endpoint management
  • Strong experience in:
    • L1/L2 support environments
    • troubleshooting complex technical issues
    • working in global IT environments
Global Blue

About Global Blue

At Global Blue, a Shift4 Payments company, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.

With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payments and Post-Purchase solutions. As a business partner for the shopping journey, we support retailers in over 41 million Tax Free Shopping transactions each year and help payment partners elevate the experience of more than 64 million transactions worldwide. Our post-purchase solutions serve more than 52 million e-commerce shoppers.

Listed on the New York Stock Exchange, we generated €33bn Sales in Store and €508M revenue in FY 2024/25. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.

At Global Blue, we cultivate a culture of empowerment, collaboration, and innovation. Together, we strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Signy-Avenex, CH
Year Founded
1980
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