Job Description

Position Details:

• The practices are to repair and inspect Masimo products
• Receive calls from dealer/distributor relative to the complaint their customers are facing
• Take actions to solve for unresolved problems, common problems and product problem such like test, approach headquarter escalation co-working with QA/QC and product marketing team
• Responsible of the calibration and maintenance activities of local testing equipment & tools
• Plans and implements the maintenance opeations of networked based systems, including configuring, supporting/troubleshooting system problems, coordinating with Masimo OEM partners, vendors or hospital staff (nursing, doctors, maintenance, IT and biomedical)
• Communicate with our global counterparts maily via emails
• Support manager whenever needed

Qualifications:

• Fluent in local language
• Must be conversant in basic English (read, write, speak)
• Must have a minimum of 3 years of Devices’ Technical support or Field Service experience

Preferred

• Medical device experience preferred
• Knowledge of Microsoft Windows 10, UNIX (Solaris) and Linux operating systemsred
• Extensive knowledge of networking using TCP/IP protocol in Enterprise environment
• CCNA (Cisco Certified Network Associate) or equivalent
• Depth Network knowledge and experience preferred
• Basic electrical and electronic engineering knowledge (hardware) preferred