Job Description
In This Role, Your Responsibilities Will Be:
- Execute small expansion projects, ad-hoc changes, batch enhancements, and logic/graphics development under Lifecycle Services.
- Support DeltaV upgrade projects, including Site Acceptance Testing (SAT) and project-to-service handover in line with standard checklists.
- Implement cybersecurity solutions and support customer workshops and programs such as Business Consulting Assessments (BCA) and Software Evaluation Services (SES).
- Deliver lifecycle service offerings including Annual Maintenance Contracts (AMC), Preventive and Warranty AMCs, and scheduled service packages (ST100, ST200), along with chargeable service visits as required.
- Provide technical support for Guardian / Essential Support customers across DeltaV Batch, DeltaV Safety Instrumented Systems (SIS), Charms I/O, Virtual I/O Modules (VIM), third-party integrations, and system maintenance.
- Drive customer engagement, generate service reports, and contribute to lifecycle service lead generation, supporting regional revenue growth targets.
- Align all service delivery with Standard Method of Operation (SMO) guidelines and support continuous improvement initiatives.
- Build expertise through professional certifications in cybersecurity, virtualization, DeltaV SIS, and DeltaV Live.
Who You Are:
You build strong customer relationships and deliver solutions focused on their needs. You collaborate effectively with diverse teams to achieve shared goals while also working independently with accountability. You communicate clearly and confidently across technical and non-technical stakeholders. You actively learn, adapt, and apply new knowledge to improve processes, enhance performance, and deliver meaningful results.
For This Role, You Will Need:
- Foundational knowledge of Distributed Control Systems (DCS).
- Ability to work effectively both independently and within a collaborative team environment.
- Strong problem-solving and analytical thinking skills.
- Effective communication and customer interaction skills.
- Bachelor’s degree in Instrumentation, Electronics & Communication, Electrical Engineering, or a related field (or equivalent practical experience).
Preferred Qualifications That Set You Apart:
- Experience in Pharma, Chemical, or Refinery industries.
- Knowledge of DeltaV systems, batch control, safety systems (SIS), and industrial communication protocols such as Profibus and Foundation Fieldbus.
- Familiarity with industrial networking, cybersecurity practices, Asset Management Systems (AMS), and virtualization environments.
- Experience handling Charms I/O, third-party integrations, and system diagnostics.
- Exposure to lifecycle services, service contracts, or customer-facing engineering roles.
Our Culture and Commitment To You:
At Emerson, we foster a workplace where every individual is valued, respected, and empowered to grow. We encourage innovation through collaboration and diverse perspectives, recognizing that strong teams drive meaningful outcomes. We invest in your development through mentorship, continuous learning, and career growth opportunities. Our commitment to wellbeing includes competitive benefits, flexible time-off plans, parental leave, employee assistance programs, and a supportive, inclusive environment where you can thrive both professionally and personally.
