In This Role, Your Responsibilities Will Be:
- Execute small expansion projects, ad-hoc changes, batch enhancements, and logic/graphics development within Lifecycle Services.
- Support DeltaV upgrade activities, including Site Acceptance Testing (SAT) and project-to-service handover aligned with standard checklists.
- Implement cybersecurity solutions and support awareness workshops and programs such as BCA and SES.
- Deliver service offerings including AMC, PWAMC, PWCAMC, ST100, ST200, and chargeable service visits as required.
- Provide technical support for Guardian/Essential Support customers, including DeltaV Batch, DeltaV SIS, Charms I/O, VIM, third-party integrations, and system maintenance.
- Facilitate customer workshops, generate reports, and contribute to lifecycle service lead generation with a target for incremental revenue growth.
- Align service delivery with SMO standards and contribute to continuous improvement initiatives.
- Build expertise through professional certifications in cybersecurity, virtualization, DeltaV SIS, and DeltaV Live.
Who You Are:
You build strong customer relationships and deliver customer-centric solutions. You collaborate effectively across teams and communicate clearly to achieve shared goals. You proactively learn and adapt, applying new knowledge to improve performance and deliver results. You demonstrate accountability and consistently drive for outcomes with a focus on quality and continuous improvement.
For This Role, You Will Need:
- Foundational knowledge of Distributed Control Systems (DCS).
- Ability to work both independently and collaboratively within a team environment.
- Strong problem-solving skills and a proactive, self-directed approach to tasks.
- Effective communication skills to interact with customers, peers, and cross-functional teams.
- Bachelor’s degree in Instrumentation, Electronics & Communication, Electrical Engineering, or related field (or equivalent experience).
Preferred Qualifications That Set You Apart:
- Experience in Pharma, Chemical, or Refinery industries.
- Knowledge of DeltaV systems, Batch control, SIS, Profibus, Foundation Fieldbus, and industrial networking.
- Familiarity with cybersecurity practices, AMS, and virtualization technologies.
- Experience with Charms I/O, third-party communication interfaces, and system diagnostics.
- Exposure to lifecycle services, service contracts, or customer-facing technical roles.
Our Culture and Commitment To You:
At Emerson, we value a workplace where every individual feels respected, included, and empowered to contribute. We foster innovation through collaboration and diverse perspectives, enabling our teams to solve complex challenges and create meaningful impact. Our commitment to your growth includes mentorship, ongoing learning opportunities, and career development pathways. We support wellbeing through competitive benefits, flexible time-off policies, and employee support programs—so you can thrive both professionally and personally.
