Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com
RemoteMonitoring & Diagnostics Engineer (BESS)
Location:Bangalore, India (24/7 Rotational Shift – Work from Office, 5 Days/Week)
Role Type:Full-time
About the Role
The Remote Monitoring and Diagnostics Center (RMDC) isthe mission-critical arm of Fluence global service business As an RMDC Engineer, you are the first line of defense for a global fleet of Battery Energy Storage Systems (BESS).Youdeep-dive intoour SCADA system,Linux logs, analyze trends, and remotely troubleshootthe BESSto ensureindustry leading availability and reliabilityof our global BESS fleet.
Key Responsibilities
1. Remote Diagnostics & Recovery
Rapid Response: Act as the primary technical responder for automated alarms and high-priority incidents across the globalBESSfleet.
System Deep-Dives: Remotely troubleshoot and resolve issues across the full BESS stack: Battery Management Systems (BMS), Power Conversion Systems (Inverters), HVAC, and SCADA controllers.
Field Coordination: Drive Incident Management by providing Field Service Engineers (FSEs) with precise diagnostic data to minimize "mean time to repair" (MTTR) and meet strict SLAs.
2. Linux & Systems Administration
Environment:Monitorand maintain Ubuntu/Linux-based site controllers.
System Health: Perform log analysis (syslog, application logs) toidentifyroot causes of software hangs or communication timeouts.
Security:Assistin OS patching, system hardening, and connectivity audits tomaintainNERC-CIP or local compliance standards.
3. Industrial Networking & SCADA
Connectivity: Troubleshoot industrial protocolse.g.,Modbus
Data Integrity:MonitorSCADA telemetry trends to preemptivelyidentifyhardware degradation or communication "flapping."
4. Incident Management & Documentation
Root Cause Analysis (RCA): Transition from "fix" to "prevent" by documenting technical evidence for Engineering and Product teams to resolve recurring fleet-wide bugs.
Reporting:Maintainhigh-fidelity incident records to ensure seamless handovers during 24/7 shift rotations.
Qualifications & Experience
MinimumRequirements:
Education:Bachelor’s degree in electrical,mechanical,electronics, orcomputer Engineering
Experience:2+ years in a NetworkOperations Center (NOC), Remote Operations Center (ROC),or Industrial Control Room environment
Technical Proficiency:Hands-on experienceonLinux operatingsystem, SCADA platforms, Industrialnetworkand communication protocols.
Adaptability:Ability to work a 24/7 rotational shift schedule intheBangalore, Indiaoffice.
Preferred "Plus" Skills:
Direct experience with Battery Energy Storage Systems (BESS)or Renewable Energy (Solar/Wind).
Familiarity with Power Electronics (Inverters/Transformers).
Experience using ticketing systems (e.g.,Salesforce Service Cloud) and SCADA visualization tools (e.g.,Radix Mango DAS).
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
Fluence Energy, Inc. (“Fluence”) (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. The Company's solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of projects successfully contracted, deployed, and under management across nearly 50 markets, the Company is transforming the way we power our world for a more sustainable future.
