Job Description

The Planon Rollout Coordinator (PRC) manages and supports the Planon rollout in a defined region and ensures that the locations collect the necessary data efficiently, prepare it in a quality-assured manner, and import it into Planon. As first-level support, the PRC is the first point of contact for local facility management teams and escalates complex issues to the Global PRC.

Main Tasks

• Job title: Planon Rollout Coordinator (PRC) – EMEA / APAC / Americas region

• Employment type: 3x Full-time, fixed-term for the duration of the project (internal project role) + two of them permanent after the implementation (as admin)

• Working model: Remote / no travel required

• Department: Corporate Real Estate (Corporate RE) – Planon Rollout

• Line management / escalation: Global PRC (Planon Rollout Project Manager)

• Scope per region: Americas (approx. 20 locations), EMEA (approx. 20), APAC (approx. 10)

Main tasks

1. Regional rollout management

• Coordination of the rollout for all assigned locations in the region

• Tracking of milestones, dependencies, risks, and open issues for each location

2. Weekly location touchpoints

• Conducting 1 hour per location per week (virtually) as a Q&A/working session

• Documenting actions/decisions and consistent follow-up

3. Enablement & first-level support

• Supporting Local FM in the use of training, guidelines, and tools (Corporate RE)

• First-level support for questions about rollout, data collection, data formats, and basic Planon functions

• Escalation to Project Manager IWMS if issues cannot be resolved or global decisions are required

4. Data management & import

• Instructing locations on data collection using provided Excel templates

• Checking data for completeness/consistency/importability

• Execution or support of the import of location data into Planon (with support from Project Manager IWMS if necessary)

5. Status & Reporting

• Maintenance of regional status tracking (tool still open; pragmatic, e.g., Excel/SharePoint/Teams)

• Regular status updates to Project Manager IWMS, including risks, blockers, escalations

Requirements

Must-haves

• Experience in rollout/implementation projects or in coordinating multiple locations/stakeholders

• Very good communication and moderation skills (virtual touchpoints)

• Structured approach to work, ownership, consistent follow-up on actions

• Very good Excel skills (data preparation, plausibility checks, template-based work)

• Very good note-taking and documentation skills

• Very good English (global project environment)

Nice-to-have

• Experience with Planon or comparable IWMS/CAFM systems

• Knowledge of facility management/corporate real estate

• Experience with data quality, data migration, or import processes

• Languages such as Spanish or Chinese

Additional

• One hour per week per location is to be expected for J+F, plus one hour for preparation and follow-up of the appointment and coordination with the IWMS

Project Manager.

→ This amounts to a total of two hours per location per week.

• For 20 locations, this corresponds to: 2 hours/location/week × 20 locations = 40 hours per week per PRC.

• Although the APAC colleague only looks after around 10 locations, they also take on the role of pioneer and central contact person for SDI (especially data import-related activities). In addition, they create and prepare general documentation and project reports.