Job Summary : Onsite Field Support Engineer (L1) - Network Operations
Job Responsibilities : Network Support & Operations Provide Level 1 support for LAN, WAN, Wi-Fi, and network-related incidents. Monitor network devices and connectivity status using approved monitoring tools. Perform basic troubleshooting of routers, switches, wireless access points, firewalls, and network cabling. Respond to network outages, connectivity issues, and service degradation incidents. Escalate complex issues to Level 2/Level 3 support teams with proper analysis and documentation. Support network device installation, configuration, replacement, and upgrades under guidance from senior engineers. Onsite Field Support Visit customer or branch locations for incident resolution and preventive maintenance activities. Perform rack and stack activities for network equipment. Coordinate with vendors and service providers for hardware replacement and circuit-related issues. Ensure proper labeling, cable management, and documentation of network assets. Incident & Service Management Log, track, update, and close tickets in the ITSM tool according to SLA requirements. Provide timely updates to users, stakeholders, and support teams. Participate in incident management and service restoration activities. Maintain detailed records of troubleshooting steps and resolutions. Preventive Maintenance Conduct routine health checks of network devices and connectivity. Verify backup power, cabling status, and environmental conditions for network equipment. Assist in firmware upgrades and patch implementation as directed. Documentation & Reporting Maintain network inventory and asset records. Update network diagrams, installation reports, and support documentation. Generate daily, weekly, and monthly support activity reports.
Skill Requirement : Networking TCP/IP, DNS, DHCP, VLANs, Subnetting LAN/WAN and Wireless Networking Basic routing and switching concepts Network cabling standards (Copper/Fiber) Cisco, Aruba, Juniper, Fortinet, or equivalent networking equipment Wireless Access Points Routers and Switches Firewall basics Structured cabling systems Tools ITSM tools (ServiceNow, Remedy, Jira Service Management) Network monitoring tools (SolarWinds, PRTG, Nagios, WhatsUp Gold) Microsoft Windows and basic Linux administration Soft Skills Strong troubleshooting and analytical skills. Good verbal and written communication skills. Customer service orientation. Ability to work independently in field environments. Good documentation and reporting capabilities. Team collaboration and stakeholder management.
Other Requirement : Diploma/Bachelor's Degree in Computer Science, Information Technology, Electronics & Communication, or related field. 0-3 years of experience in network support, desktop support, or field services. Basic understanding of networking concepts and protocols.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
