Job Description

The Engineer, IT & IS Systems is responsible for analyzing business needs, implementation, integration, enhancement and support of business applications. This role involves ensuring that all the hardware, software and network components are running securely, smoothly and efficiently.

Duties & Responsibilities:

• Supports, troubleshoots and maintains Corporate and Manufacturing systems (i.e. deploying enhancements/bug fixes).
• Collaborate with team members (project manager, software developers, systems and network engineer) in a fast-paced environment to meet project milestones.
• Systems validation and documentation meet predetermined guidelines for compliance.
• Adheres to applications security and control procedures in accordance with departmental, vendor standards and regulatory bodies.
• Provides routine application support and guidance to end users.
• Responsible for day-to-day tracking and follow-up on routine tasks.
• Create and maintain a knowledge base management system of system configurations, specifications and work procedures.
• Ensure the backup systems are reliable and functional to support business continuity.
• May require occasional after-hours work or on-call availability for system maintenance or troubleshooting.
• Performs other duties or projects as assigned.

Minimum & Preferred Qualifications and Experience:

Minimum Qualifications:

• Hands-on knowledge and proficiency in systems integration experience.
• Ability to take direction, interface effectively, adapt to changes and contribute as a team member.
• Ability to manage, prioritize, and execute on multiple tasks.
• Exceptional organizational and communication skills.
• Detail, results-oriented with a positive “can do” attitude and a sense of urgency.
• Ability to work well in cross-functional teams.
• Strong Analytical skills for troubleshooting hardware and software issues.
• Commitment to providing customer-focused quality service.
• At least 3-5 years of experience in IT Systems Engineering or a related role.

Preferred Qualifications:

• Proficiency in Operating Systems (Windows 10 and 11).
• Good understanding of system architecture.
• Experience working with different types of systems, applications, and hardware
• Familiarity with healthcare medical devices manufacturing.

Position Levels

Operations
Junior
Mid
Senior
Specialized
Minimum Experience (yrs)1
0,1

3

5

5+
Expected Qualifications1

Performs routine entry-level activities.

Typically requires a college degree or equivalent work experience and has conceptual knowledge of fundamental theories, principles, and practices.

Has no criteria to vary from established procedures by performing structured work tasks.

Use established procedures to solve routine problems.

Receive instruction, guidance, and direction from senior-level staff.

Experience in software development and system integration, implementing mid software and Enterprise solutions

Has knowledge of basic concepts and procedures, performs a variety of routine tasks or assignments.

Contributes to the creation of knowledge of the company, processes and customers.

It performs a series of mainly simple tasks.

Usually follows established guidelines or procedures to solve problems.

Work with a moderate level of guidance.

May conduct training workshops for internal personnel on topics like systems operations or technical components.

Experience in systems integration, implementing high performing software and Enterprise solutions

Has a deep knowledge in his own discipline as well as a basic knowledge in related disciplines

Usually solve complex problems where there may be no preceding solution.

Work independently.

You may direct projects or the next steps within a larger project or be accountable for ongoing activities or objectives.

Often leads project teamwork; They can formally train junior staff.

Act as a reference for less experienced colleagues.

Uses best practices and knowledge about internal or external business needs to improve products / services or processes.

May conduct training workshops for internal personnel on topics like systems operations or technical components.

Experience in systems integration, implementing high performing software and Enterprise solutions.

Recognized within the organization as an expert in his own area.

Has a deep and / or broad specific technical knowledge in their own discipline or function.

Interpret internal or external issues and recommend solutions / best practices.

Guides others in problem solving in specialized areas based on existing solutions and procedures.

May lead functional teams or projects and acts as a best practice / quality resource.

Works autonomously, she only receives guidance on extremely complex issues.

Train mid staff.

May conduct training workshops for internal personnel on topics like systems operations or technical components.

Education:

• Bachelor’s degree in computer science, Computer Engineering or related field is required.
• Professional Certificate such as ITIL 4.

Physical requirements/Work Environment

This position primarily works in an office environment. It requires frequent sitting, standing and walking. Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Some local or International (mainly USA) travel is necessary, so the ability to operate a motor vehicle and maintain a valid Driver’s license is required. The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.