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Responsibility Area Description:
1 Ticket Operation Tickets Management Monitor and manage the IT ticketing system. Respond to support requests promptly in a customer‑focused manner. Troubleshoot and resolve issues; escalate when needed to maintain business continuity.
2 Areas Operation and Improvement Service Optimization Maintain and enhance areas such as software deployment, reporting, purchasing, etc., to improve service quality and system performance.
3 Project Participation & Management Project Support Lead or assist with Helpdesk‑related IT projects aimed at improving systems, processes, or infrastructure.
4 Team & Documentation Support Knowledge Sharing Guide Helpdesk Assistants with technical escalations. Document resolutions and suggest procedural improvements.
5 Server & Network Support Infrastructure Support Provide basic Windows/Linux server and networking support (such as IP configuration, file shares, DHCP, domain issues)—with at least 40% of time devoted to these tasks.
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Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance process and workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
