Levi Strauss & Co.

Engineer I,Systems Reliability Engineering

Levi Strauss & Co.  •  Mexico (Onsite)  •  2 hours ago
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Job Description

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Introduction

As an Engineer I, Systems Reliability Engineering, you will provide hands-on production support for Product Creation and Master Data platforms, including FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations. This ML06 role, based in GCC Mexico, reports directly to the ML08 Manager, Systems Reliability Engineering, LATAM. Working with the regional technical lead, you will protect availability and data integrity through disciplined support, observability, documentation, automation and responsible use of Agentic AI.

About the Job

  • Support enterprise applications, APIs, middleware, queues, batch processes and file feeds; investigate incidents, document evidence and escalate complex issues to the ML07 technical lead.
  • Monitor application health, queue age, interfaces, alerts and data-control indicators; follow agreed escalation paths when service or business deadlines are at risk.
  • Maintain accurate incident records, runbooks, dependency maps and knowledge articles; participate in root cause analysis and blameless post-incident follow-up.
  • Follow agreed ways of working for incident, problem and change management, peer-reviewed changes, release validation, recovery procedures and clear cross-region handovers.
  • Use approved Agentic AI tools for investigation, knowledge retrieval and runbook assistance; validate outputs, protect sensitive data and obtain required approval before operational actions.
  • Collaborate with product, engineering, infrastructure, enterprise data, ERP and business teams; identify repetitive work and contribute tested automation improvements.

About You

  • 3+ years of experience in IT production support, application operations, platform engineering or Site Reliability Engineering.
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
  • Experience supporting business-critical enterprise applications, PLM, MDM, enterprise data or integration platforms, with the ability to learn application-specific processes.
  • Understanding of APIs, middleware, queues, batch processing, file feeds, data controls and upstream and downstream dependencies.
  • Knowledge of ITSM, incident and change practices; experience using AI copilots or automation responsibly, verifying results and escalating uncertainty.

LOCATION

Mexico, D.F., Mexico

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.

Levi Strauss & Co.

About Levi Strauss & Co.

You’re an original. So are we.

We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do.

We just might be the original startup. Our brands — Levi’s®, Beyond Yoga® and Levi Strauss Signature — stand for freedom and self-expression around the world. And for more than 170 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world.

There’s plenty of room to make your mark here. We employ more than 15,000 people around the world, and this is a place where everyone contributes to the conversation.

Levi Strauss & Co. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Industry
Fashion & Apparel
Company Size
10,000+ employees
Headquarters
San Francisco, California
Year Founded
Unknown
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