Job Description

Engineer-Information Services Intermediate

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services team in the role of Engineer-Information Services Intermediate.

Summary

The IS Engineer – Intermediary (Microsoft 365 Engineering) is responsible for the operational support, engineering, administration, and continuous improvement of IU Health's Microsoft 365 platform. This role serves as a technical bridge between administrators, senior engineers, architects, cybersecurity teams, and business stakeholders.

The Intermediary Engineer independently manages moderately complex technical issues, participates in enterprise projects, implements platform enhancements, and supports governance and security initiatives across the Microsoft 365 ecosystem. The position combines operational excellence with engineering responsibilities to ensure the reliability, security, compliance, and adoption of collaboration and productivity technologies used throughout IU Health.

This role is expected to balance daily operational support with project execution and continuous platform improvement activities while helping IU Health maximize its investment in Microsoft technologies.

• Support and maintain Microsoft 365 services including:
• Exchange Online
• Microsoft Teams
• OneDrive for Business
• SharePoint Online
• Microsoft Entra ID
• Power Platform
• Microsoft Lists
• Viva services
• Microsoft Copilot
• Microsoft Purview
• Configure and support platform features according to enterprise architecture and governance standards.
• Assist in evaluating and implementing new Microsoft features and services.
• Participate in product lifecycle management, service optimization, and technology modernization efforts.
• Contribute to standards development, technical documentation, and operational processes.

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's degree preferred or equivalent experience.
• 3-5 years of experience required.
• Healthcare, health insurance and health providers experience and understanding of processes is preferred.
• Experience working with hypervisors and scripting required.
• Requires experience working with vendors to quote moderately complex solutions.
• Cloud experience is preferred.

Role Responsibilities

Security, Compliance & Governance

• Support governance initiatives across the Microsoft 365 environment.
• Assist with implementation and maintenance of:
• Data Loss Prevention (DLP)
• Information Protection
• Retention Policies
• Records Management
• Insider Risk controls
• eDiscovery solutions
• Compliance reporting
• Partner with Cybersecurity and Privacy teams to ensure regulatory and organizational requirements are met.
• Participate in security reviews, assessments, and remediation efforts.
• Support organizational initiatives related to Microsoft Copilot readiness and data governance.

These responsibilities directly align with staffing justifications and platform growth efforts identified within Productivity Management documentation.

Operational Excellence (KTLO)

• Provide Tier 2 and Tier 3 support for Microsoft 365 services.
• Troubleshoot and resolve complex technical incidents and service requests.
• Perform root cause analysis on recurring issues.
• Participate in on-call support and major incident response as required.
• Review Microsoft roadmap changes and assess operational impacts.
• Support platform patching, upgrades, configuration changes, and service health monitoring.
• Maintain accurate system documentation, diagrams, and knowledge articles.

Automation & Engineering

• Develop and maintain PowerShell automation solutions.
• Support Azure automation, workflows, and operational scripting.
• Automate repetitive administrative processes and operational tasks.
• Improve efficiency through process standardization and automation.
• Assist with integration efforts involving Microsoft cloud services and third-party platforms.

Project Delivery

• Participate in enterprise technology initiatives and strategic programs.
• Execute technical tasks within project plans under guidance from senior engineers and architects.
• Support migrations, platform upgrades, and adoption initiatives.
• Assist with pilot programs and proof-of-concept activities.
• Support organization-wide deployment efforts for emerging Microsoft technologies.

Examples include initiatives involving Copilot, Purview, governance enhancements, collaboration modernization, and future Microsoft service offerings.

Collaboration & Leadership

• Work closely with:
• Security teams
• Infrastructure teams
• Identity teams
• Service Management
• Application teams
• Business stakeholders
• Microsoft partners and vendors
• Mentor junior administrators and analysts.
• Contribute knowledge to team training and operational readiness activities.
• Communicate technical concepts effectively to both technical and non-technical audiences.
• Promote operational consistency and adherence to established standards.

Key Relationships

Reports to: Manager -Information Services

Direct Reports:

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.