Job Description

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

• Provide 2nd level maintenance support for all CHARGING SYSTEMS & VAS network elements. This shall include but not limited to all escalations from 1st Line, implementation of platform upgrades and system expansions.
• Implement project related activities as well as other initiatives within the CHARGING SYSTEMS & VAS setup.
• Provide specialist technical advice and information to CHARGING SYSTEMS & VAS Operational Manager and propose ideas for improvement standards in line with the trends in technology.
• Execution decisions to maintain service continuity of the CHARGING SYSTEMS & VAS platforms and services.
• Provide relevant technical information/options to enable the CHARGING SYSTEMS & VAS Operations Manager take effective decisions during emergency situations.
• Implement rollout of routine business requirements including but not limited to Short code changes, SMS routing requests and other service requests on the CHARGING SYSTEMS & VAS platforms to deliver new services and improve on existing services.
• Provide clear communication through presentations or other informal sessions to CHARGING SYSTEMS & VAS Manager and when required to the Head of Service operations and other management team members on issues related to the CHARGING SYSTEMS & VAS Network.
• Engage members of other departments in resolution of issues as well as planning of network related projects.
• Participate in knowledge transfer sessions across members of the Service Operations team.
• Provide input into the training needs for the CHARGING SYSTEMS & VAS team.
• Monitor the performance of network vendors during 3rd level issue escalation and provide necessary feedback to CHARGING SYSTEMS & VAS Manager regarding performance and propose ideas for improvement of standards.
• Provide input and ideas into the assessment of technical feasibility of new products or service propositions from the Business Unit
• Ability to take and manage decisions effectively during emergency situations in the absence of the CHARGING SYSTEMS & VAS Manager.
• To create a high value productivity and availability within MTN Cameroon in support of the VAS and Charging Systems strategy and To maintain high standards of service quality and reliability within the VAS services operations.

Education:

• Minimum of 3-year degree/diploma in Computer Engineering or IT.

Experience:

• Minimum of 3 years’ experience in Intelligent Network
• Experience in supervising others is an advantage
• Experience working in a medium organization Competencies

Functional Knowledge:

• Charging Systems and Cloud VAS Platform, API
• GSM Architecture and Resource Provisioning
• Exposure to GSM/VAS/IN related network
• Basic IP and networking, good presentation and report writing skills
• Excellent computing, programming & scripting, and database management skills.
• Traces (collection/analysis) & DR/CDR (ASN1 decoding/analysis)
• Protocols /Ericsson Interfaces (CAPv2, ss7, Sigtran, MAP, Diameter, SCAP, XML, HTTP, FTP, SFTP, CCAPI, UCIP)
• Familiar with the tasks of the Operations Teams (Configuration, Provisioning, Subscriber Admin)

Skills:

• Integrity
• Commitment to the Organization
• Teamwork & Cooperation
• Customer Focus
• Taking the Initiative

Behavioural Qualities:

• Analytical Thinking, Problem solving and analytical abilities.
• Strong interpersonal and communications skills.
• Team building abilities
• Ability to function under pressure.
• Ability to think and articulate thoughts logically
• Ability to Multitask