Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock.It'sabout changing the world - little by little.We'rethe world's first mission-driven hotelcompanyandwe'vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!
MAIN DUTIES:
TheEngineer IIworkseffectively as part of theEngineeringdepartment strive to maximize guest engagement, achieve operationalexcellence,and uphold brand standardsEngineer Isare responsible formaintainingthe building,grounds,and physical plant with particular attention towards safety,securityand asset protection.
GENERAL DUTIES:
Respond and attend to guest andin houserequests for repair,maintenance,and preventative maintenance. Resolve general plumbing issues such as unclogging drains, plunging toilets, and repairing leaky spigots, plumbing lines,pumps,and faucets. Perform general HVAC trouble shooting and repairs.
Perform miscellaneous repairs such as maintenance on equipment, dry wall repair, vinyl wall covering installation/replacement throughout hotel area.
Perform preventative maintenance on tools and equipment (electrical, mechanical, vacuums, televisions), including cleaning,troubleshootingand lubrication.
Troubleshoot and repair kitchen equipment.
Maintain daily logs of operation and maintenance.
Communicate with leaders/team members when necessary to resolve maintenance issues.
Maintainaccuratelogs and records asrequiredand ensure regulatory compliance to facility regulations and safety standards and procedures are followed; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional,maintainconfidentiality of proprietary information, and protect company assets.
Perform carpentry work as directed/needed.
Perform swimming pool maintenance and fitness equipment repairs.
Use computer programs/handhelddevices for communication purposes.
Welcome and acknowledge all guests according to company standards,anticipateand address guests' service needs, andassistindividuals with disabilities.
Speak with others using clear and professional language.
Develop andmaintainpositive working relationships withothers andlisten and respond appropriately to the concerns of other team members.
Ensure adherence to quality expectations and standards.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Be able to perform manual material handling of 50lbs individually or withassistanceof a co-worker when over 50lbs if necessary.
Visually inspect tools, equipment, and/or machines.
Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Useliftin order toreach high areas throughout property when necessary. Perform other reasonable job duties as requested by Leaders.
Accountable for understanding and usage ofKYCsystem. Completing work orders and tasks in an efficient manner as they are assigned tooptimizedepartmental performance.
Maintain the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems and make repairs to such equipment if necessary.
Participate in preventative maintenanceprogramto perform servicesincludepainting, repair work, renovations and the replacement of furniture and equipment. Communicate areas that need attention to staff and follow-up to ensure understanding.
Learn how tooperateall functional equipment for all seasons andassistwith upcoming storms. Maintaining the grounds (i.e.snow removal, keeping common pass-throughs safe and clear for our guests and team members).
Ensure daily operations to be incompliance with all engineering policies, standards andprocedures arebeing followed and documented.
Participate in the development and implementation of corrective action plans to improve guest satisfaction and strive to improve service performance.
Identifyopportunities tooptimizeperformance and create value by challenging existing processes, encouraginginnovation,and driving necessary change.
Establish andmaintainopen, collaborative internal and external relationships. Develop lasting relationships with guests to secure repeat business.
Embody the 1 Hotels Vision,Mission,and Compass; deliver on Our Promise, provide Good-NaturedServiceand uphold our Brand Pillars.
QUALIFICATIONS & SKILLS:
A high school degree orGED;
Experience in engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
Detailed knowledge of Engineering operations;demonstratedstrong leadership skills; and proven achievements inoptimizingguest and team member engagement.
Experience successfully leading in a fast-paced environment and prioritizing demands.
Strong interpersonal, team memberrelationsand leadership abilities.
Technically savvy and familiar with Engineering operating/programs.
Ability toidentifyand solve problems
Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
Excellent verbal and written communication skills.
Flexibility to meet the demands of a 24-hour operation
Ability to regularly lift, carry, push, pull and/or move up to 50 pounds occasionally, 30 poundsfrequentlyand 25 pounds constantlySpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depthperceptionand the ability to adjust focus.
Ability to follow directions and work in a team environment.
Ability to effectively cope with change, handleriskand uncertainty comfortably, ability to shift gears at a moment’s notice while being composed under pressure. Does not show frustration when dealing with upset guests or team members.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; buildsappropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Genuinely cares about people,demonstratesreal empathy with the joys and pains of others.
Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
Flexibility to meet the demands of a 24-hour operationDue to the nature of the hospitality industry, team members maybe requiredtoworkvarying schedules, including holidays and weekends to accommodate the business and demands of the property.
Due to the nature of the hospitality industry, employeesare required towork varying schedules, including holidays, to accommodate the business and demands of the hotel
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this positionEmployees willbe requiredto perform any other job-related duties assigned by their supervisor
Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any specialaccommodation, please visit People Operations.
Please note that your job description is notan exhaustiveof tasks and duties, butservesa guideline for daily duties, which may change from time to time.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

We’re a global team of purpose-driven, nature-inspired, service-obsessed individuals who thrive on nurturing the natural beauty of both people and the planet. Your mission as part of our community: to leave our guests with more than they arrived with—whether it’s a new wellness routine, a plan to live more sustainably, or simply a restored perspective. The luxury of our hotel experiences lies not only in next-level comforts and personalized services but also in our wealth of warmth, depth of knowledge, and collective drive to preserve and protect this extraordinary world.
We’re proud to be recognized in Newsweek's Most Loved Workplaces 2025—a testament to how deeply we care about our people, our planet, and making a meaningful difference.
Starwood Hotels, an affiliate of the global private investment firm Starwood Capital Group, is a hotel brand management company overseeing 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Leveraging our expertise in marketing, design, operations, and technology, Starwood Hotels drives some of the most groundbreaking and dynamic hotel brands in the world.
For more information, visit starwoodhotels.com, 1hotels.com, baccarathotels.com, and treehousehotels.com