ASM

Engineer II, Global Product Support, AI/ML

ASM  •  United States (Onsite)  •  28 days ago
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Job Description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

At ASM, our innovations enable the world’s most advanced semiconductor devices—and our people are central to making that happen. We’re seeking a Global Product Support Engineer to join our ALD team in Phoenix, where you’ll play a pivotal role in bringing new products from concept to successful customer adoption.

This is an opportunity to become a system‑level expert for next‑generation ALD tools, working side‑by‑side with development teams and customers to ensure our technology is built for performance, reliability, and real‑world manufacturing success.

What You’ll Do

In this highly impactful role, you’ll serve as the bridge between product development and the fab—owning critical moments in the lifecycle of new ALD systems:

  • Act as the system‑level technical expert supporting new product development
  • Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
  • Influence product designs by providing customer‑focused input on serviceability, manufacturability, and preventive maintenance
  • Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
  • Develop and document best‑known methods and procedures for service, preventive, and corrective maintenance
  • Lead First‑in‑Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start‑up, and production qualification
  • Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
  • Provide detailed reporting and feedback on field issues to improve product robustness
  • Define critical spare parts strategies, ensuring readiness and supportability for new product releases

hat We’re Looking For

  • Bachelor’s degree in an engineering discipline or 5+ years of hands‑on experience with semiconductor equipment
  • Strong technical curiosity and the ability to operate at a system level
  • Willingness to travel 25–50%, depending on the product development cycle
  • Ability to collaborate across disciplines and communicate effectively with both engineers and customers

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

ASM

About ASM

At ASM, we’re shaping the future at the atomic level. We enable the next generation of microchips by empowering leading semiconductor manufacturers with advanced wafer processing equipment.

Through our mastery of thin-film deposition, we create the innovative tools and solutions that shape the materials at the heart of tomorrow’s technology – powering everything from AI and next-generation healthcare to cloud computing and smarter, more energy-efficient devices.

With over 4,600 people representing more than 60 nationalities across 15 locations worldwide, we’re united by one ambition: to stay ahead of what’s next. And with research centers in seven countries and nearly a quarter of our people and profits devoted to research and development, excellence is our baseline, not our finish line.

Our pioneering thin-film deposition technologies – like atomic layer deposition, epitaxy, silicon carbide, chemical vapor deposition and vertical furnaces – help our customers push the limits of performance, speed, and efficiency. Our strong patent portfolio, flat organization, and agile way of working enable fast collaboration, global mobility, and a competitive edge far beyond our scale.

Every day, we work to make integrated circuits smaller, faster, more energy-efficient, and more powerful. Together, we’re advancing technologies that unlock new potential and improve lives.

Ready to become a master of atomic layering? Explore opportunities on our careers page or in the “Jobs” tab here on LinkedIn.

Industry
Hardware & Semiconductors
Company Size
1,001-5,000 employees
Headquarters
Almere, NL
Year Founded
1968
Website
asm.com
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