Job Description

Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward.

Key Accountabilities

• Handling daily Incidents/TTs as per du operation policies and scope of work.
• Technical/Process leader for the Operation and Maintenance of the IPTV Headend and Middleware Networks that includes:
• Excellent knowledge for Headend devices (Splitters, amplifier, L-band distributor, DCM MKII 9902: DCM DRD, DCM GBE, DCM MFP, and DCM MUX), Acquisition server, Distribution server & VOD server
• Technical support of First level troubleshooting and Monitoring.
• Keep Team Lead and Manager up to date with regular progress reports on incidents progress.
• Establish and maintain effective relationship within du and external parties (Business partners, Commercial teams, Customer Operations, IT etc.) till the resolution of faults.
• Ensure monitoring and analysis of vendor performance for incident handling.
• 1st level troubleshooting including Trouble Ticket Management.
• 24/7 monitoring of IGW, Fixed Voice & IPTV KPI’s and ensuring KPI’s should met as per DU Network Standards.
• Prepare/Maintains an up-to-date documentation Manual/diagrams of the existing devices/solutions to help in incident handling and supporting in day-to-day operation tasks related to the domain.
• Prepare incidents related technical reports and documentation.
• Support new project/ services acceptance from SOC Operations. Monitoring all day-to-day activities within Service Operations Centre.
• CR Login/Logout.

Qualifications:

• Minimum Bachelor degree in Telecommunication Engineering or related discipline

Experience:

• 3-5 years of strong telecom knowledge and experience in the following technologies:
• Nokia & Huawei ATCA IGW, SBC & U2000 and NetAct
• IPTV Headend and Middleware Networks Technologies.

Skills

• Good knowledge in programing and automation.
• Good knowledge in agile methodology.
• Must be able to work effectively in a 24 x 7 x 365 environment.
• Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned. Knowledge of network implementation / integration processes.
• Sound knowledge of CS Core, Fixed Voice Network with hands on experience on IGW nodes.
• Technically sound in Core Network and should know SIP protocol working principle.
• Providing technical support to field teams in troubleshooting of IPTV Node (DRD/MFP/Mux etc).
• Handling customer complaints regarding IPTV platform related.
• Ability to work under pressure and to be able to handle network crises and emergencies.

Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow

What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.