Job Description

Technical Writer:

• Responsible for researching, writing, and editing customer-facing documentation such as user manuals, online help systems, and quick installation guides. Responsible for technical documentation support for the Edge Thermal Product Line in the Thermal Management Business Unit. Provides support for Sr. Writers across multiple Business Units to close any coverage gaps. Able to work with and facilitate positive relationships with global Business Units, all Product Lines, other departments, and OEM customers with specific needs. With minimal supervision and sometimes limited product specifications, can fully support and manage both local and remote documentation projects from start to finish.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

Performs the following functions with guided supervision:

• Understands, writes, and edits various product documentation for advanced technology products in clear and concise English.
• Gathers technical information proactively. Researches available engineering information. Interviews engineers and other technical personnel to ensure the clarity, completeness, accuracy, and quality of the documents created.
• Assembles documentation in correct Vertiv or OEM format, keeping structure, content, and organization consistent with established standards and styles.
• Develops product documentation for hardware and software applications per established standards, styles, and guidelines as assigned.
• Manages multiple complex project schedules across multiple Product Lines and Business Units simultaneously.
• Other duties as assigned.

Qualifications:

Required/ Minimum Qualifications:

• Minimum of 3 years of related experience with a bachelor’s degree in technical writing, professional writing, digital writing/communications, journalism, or English is preferred. Equivalent experience may be considered in place of a bachelor’s degree.
• Fluent in and able to communicate, understand, and explain complex concepts in English.
• Experience with style sheets, style guides, and editing processes.
• Proficiency in the following programs: Microsoft Office Suite, Adobe Acrobat DC Pro, Adobe InDesign, and Madcap Flare (or equivalent experience with a single-source desktop publishing tool).
• Strong interpersonal, communication, and editing skills with close attention to detail.
• Self-motivated with the desire to be a team player and support team goals and mission.
• Ability to multitask in a fast-paced, international team environment with multiple deadlines, multiple time zones, limited resources, and constant change.

Additional / Preferred Qualifications:

• Experience with writing for localization and working with international teams.
• Familiarity with AI technology within the technical writing field.
• Experience with Smartsheet, CSS, XML, and XHTML.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• Standard physical demands of office work.

Time Travel Needed:

• 0-10%