Job Description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet—one hotel at a time—and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.).

1 HOTELS IS...

Natural. Nature guides everything we do.

Modern. Of the time, with an eye on the past and a foot in the future.

Conscious. Mindful of how our hotels are created and how our guests are treated.

Discovery. Explorations of surrounding locales.

Imperfect. Still evolving — we don’t have all the answers.

Committed. Bettering ourselves and bettering the industry.

1 Hotels invites guests to live in rhythm with nature—offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance.

The Opportunity

The unsung superheroes are those who keep guests safe and the property secure. Our Engineers protect and maintain the hotel itself, the property it’s on, and the surrounding grounds. They attend to daily maintenance and repairs, from HVAC problem-solving to dry wall repair. Generally, engineers are the people who save the day, and who also ensures there is rarely, if ever, a day that needs saving.

We’re currently seeking an affable, reliable Engineer to keep things running smoothly behind the scenes. And when you’re engaging with guests, it’s all about being accommodating, patient, and warm while resolving the issue as quickly and seamlessly as possible.

If you’re nodding in agreement while reading this, we’d love to connect.

Inside Tip: Flexibility, fast-thinking and teamwork are the keys to success in this role.

Main Duties:

The Engineer I works effectively as part of the Engineering department strive to maximize guest engagement, achieve operational excellence, and uphold brand standards. The Engineer Is are responsible for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection.

• Respond and attend to guest and in house requests for repair, maintenance, and preventative maintenance. Resolve general plumbing issues such as unclogging drains, plunging toilets, and repairing leaky spigots, plumbing lines, pumps, and faucets. Perform general HVAC trouble shooting and repairs.
• Perform miscellaneous repairs such as maintenance on equipment, dry wall repair, vinyl wall covering installation/replacement throughout hotel area.
• Perform preventative maintenance on tools and equipment (electrical, mechanical, vacuums, televisions), including cleaning, troubleshooting and lubrication.
• Troubleshoot and repair kitchen equipment.
• Maintain daily logs of operation and maintenance.
• Communicate with leaders/team members when necessary to resolve maintenance issues.
• Maintain accurate logs and records as required and ensure regulatory compliance to facility regulations and safety standards and procedures are followed; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Perform carpentry work as directed/needed.
• Perform swimming pool maintenance and fitness equipment repairs.
• Use computer programs/handheld devices for communication purposes.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other team members.
• Ensure adherence to quality expectations and standards.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Be able to perform manual material handling of 50lbs individually or with assistance of a co-worker when over 50lbs if necessary.
• Visually inspect tools, equipment, and/or machines.
• Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Use lift in order to reach high areas throughout property when necessary. Perform other reasonable job duties as requested by Leaders.
• Accountable for understanding and usage of KYC system. Completing work orders and tasks in an efficient manner as they are assigned to optimize departmental performance.
• Maintain the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems and make repairs to such equipment if necessary.
• Participate in preventative maintenance program to perform services include painting, repair work, renovations and the replacement of furniture and equipment.  Communicate areas that need attention to staff and follow-up to ensure understanding.
• Learn how to operate all functional equipment for all seasons and assist with upcoming storms. Maintaining the grounds (i.e. snow removal, keeping common pass-throughs safe and clear for our guests and team members).
• Ensure daily operations to be incompliance with all engineering policies, standards and procedures are being followed and documented.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction and strive to improve service performance.
• Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change.
• Establish and maintain open, collaborative internal and external relationships.  Develop lasting relationships with guests to secure repeat business.
• Embody the 1 Hotels Vision, Mission, and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

About you..

• A high school degree or GED;
• Experience in engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
• Detailed knowledge of Engineering operations; demonstrated strong leadership skills; and proven achievements in optimizing guest and team member engagement.
• Experience successfully leading in a fast-paced environment and prioritizing demands.
• Strong interpersonal, team member relations and leadership abilities.
• Technically savvy and familiar with Engineering operating/programs.
• Ability to identify and solve problems.
• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
• Excellent verbal and written communication skills.
• Flexibility to meet the demands of a 24-hour operation
• Passionate about hospitality, Repairs/Maintenance, HVAC, Plumbing, and Electrical with a minimum of 2 year of similar work experience.
• A post-secondary diploma or degree would be a plus.

About Us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

Designed by Nature work environment

Health & Wellness- Competitive Medical, Dental & Vision, and EAP program

Retirement Planning

Paid Personal Days

Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!

SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.

Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

Recognized by Newsweek as a 2024 & 2025 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you’re ready to bring your whole self to a team where thoughtful work leaves a lasting mark—you belong here.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.