Job Title:
Engineer, Field Services
The Role:Engineer, Field Services
Entegris is seeking a Field Service Engineer, material solutions divisionwho will havetremendous visibility within the company, leading efforts to solve our customers’ most challengingproblems and sell customer serviceThe Field Service Engineer will be assisting with liquid, solid, and gas equipment commissioning, troubleshooting, liquidgassolid canister changes, data collection, and facilitating prompt return of empty cylinders and canisters. Training will be provided to help the candidate increase competency and progress in the company.
In this role you will:
Conductsolid source delivery cabinet (SSDC) or liquid delivery system (LDS)shipment, installation, set-up, troubleshooting, and maintenance for multiple customers
Serve hardware parts replacement and software upgrade services for customer requests and developmentimprovement plan
Perform ampoule / canister cylinder replacement work based on SOP. The replacement work includes a leak check and pressure monitoring, etc..
When handling chemicals, be sure to study and understand the Material Safety Data Sheet (MSDS)
Own customer evaluations to ensure sharp execution so benefits of the results are aligned with customer buying motives and presented in a professional manner
Need to minimize customer complaint through smooth communication and quick response
Communicate without barriers with account teams, supply chain, business units, and R&D teams in case of technical issues andto work efficiently.
Train customers and fellow colleagues on relevant technical knowledge
Traits we believe make a strong candidate:
5 ~ 10 years semiconductor field support / service experience is required
Bachelor’s degree in electrical / electronic / mechanical / material / chemical engineering is required
Smooth communication skill is STRONGLY required
Experience with vacuum valve, pressure gauge, MFC, regulator, fitting, switch, etc.. is a plus
Experience with electrical controls, PLC modules, relays, etc.. is a plus
Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic work environment and manage multiple activities
Proficient with Microsoft Office (Word, Excel, PowerPoint, MS Project) is a plus
Proficient in written and verbal English is a plus
Your success will be measured by:
To be a team player and demonstrate leadership attributes.
Prioritize projectactivities and meet the goals
Demonstration of creativity/innovation
Collaborative approach to working within a team environment
Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace.
Every day, and for more than 50 years, Entegris’ singular mission has been to help customers utilize our advanced science-based solutions to support demand drivers; to innovate faster and more efficiently; and ultimately to transform the world. Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges.
Headquartered in Billerica, Massachusetts, Entegris employs approximately 8,000 people worldwide, with roughly half employed in Asia-Pacific or Europe.
With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North America and Europe, Entegris supports customers around the globe as they take technology to the next level.
