Job Description

• Provide technical support for cyber security solutions and services in accordance with agreed service levels
• Assist in monitoring, troubleshooting, and resolving technical issues within customer environments
• Provide L1 and L2 support for customer incidents and maintain accurate support ticket records
• Support project implementation and deployment activities across customer environments
• Assist in Proof of Concepts (PoCs), technical evaluations, and testing activities for security solutions
• Work with internal teams to support project delivery within agreed timelines and quality standards
• Support customer engagements by gathering technical requirements and assisting with solution configurations
• Assist in validating solution functionality and performance within customer environments
• Maintain technical documentation, support records, and implementation artefacts
• Build positive working relationships with customers and internal stakeholders
• Support customer training, demonstrations, and technical knowledge-sharing activities when required
• Ensure adherence to support procedures, operational standards, and service-level commitments
• Continuously enhance technical knowledge through training, certifications, and industry learning
• Support cross-functional activities and contribute to team objectives where required

Person Specification

• Bachelor's degree in Cyber Security, Information Technology, Engineering, Computer Science, or a related discipline
• Minimum 1+ years of experience in the cyber security domain
• Exposure to cyber security technologies such as firewalls, endpoint security, web application security, or security monitoring solutions
• Basic understanding of cyber security principles, security controls, and industry best practices
• Professional certifications such as Check Point, Palo Alto, Imperva, F5, Fortinet, Cisco Security, or equivalent will be considered an advantage
• Strong analytical, troubleshooting, and problem-solving skills
• Good communication and teamwork skills with a willingness to learn and develop technical expertise
• Ability to support customer environments, project delivery, and operational activities