Job Description

Key Responsibilities :

supporting AIMS®:

• Supports the customer at the production by solving 1st level application topics
• Prepares clear, fact-based and technically structured issue descriptions for second-level HQ support,
  enabling effective root cause analysis and follow-up actions
• Generally, supports HQ at customer communication
• Performing/supporting final Acceptance Test Protocol of new delivered AIMS® systems
• Trains customer how to use AIMS® system
• Defines and documents AIMS®-related application use cases
• Elaborates solution concepts together with HQ Application
• ​Tracks customer action items and open issues to support timely closure
• Demonstrates and roll out of released software incl. new functionalities for the customer
• Prepares and delivers detailed application-focused technical presentations to support sales activities

supporting MeRiT®:

• Builds and maintains advanced application knowledge for MeRiT®, including customer use cases,
  production challenges and application-related troubleshooting
• Takes the lead application support role for MeRiT®, coordinating technical clarification, customer
  communication and follow-up actions
• Leads regular customer technical meetings by summarising issues, providing application feedback and aligning next steps with customers and internal stakeholders
• Provides pre-sales and post-sales application support in close collaboration with HQ, contributing
  technical input to customer engagement and solution positioning
• Provides responsive technical support to customers through remote and on-site channels, ensuring timely guidance on application-related topics
• Develops and presents detailed application-related technical materials to support sales assistance, customer education and technical decision-making
• Tracks customer action items and open technical issues, driving structured follow-up to support timely resolution and customer satisfaction
• Provides weekly MeRiT® system and application reports to the HQ Application Support team in Rossdorf, highlighting key issues, trends and required support

Requirements :

• University degree or in a relevant technical discipline, preferably in science, engineering, semiconductor technology or a related field
• Major in mechanical, electrical, chemical engineering, physics, optics or other semiconductor relevant disciplines is preferred

• Minimum 3 years of relevant semiconductor industry experience, preferably in application engineering, technical customer support, process engineering, lithography, mask inspection or repair-related environments
• Strong technical knowledge of optics, lithography, e-beam technology and semiconductor manufacturing processes, with the ability to apply this knowledge to customer application issues
• Ability to work independently, prioritise multiple customer topics, make sound technical judgments and collaborate effectively across local, regional and HQ teams
• Strong written and spoken English communication skills, including the ability to explain complex technical topics clearly to customers and internal stakeholders
• Willingness to travel domestically and internationally for customer support, technical alignment and HQ training as required
• Willingness to travel domestically and internationally to support customers, participate in technical
  alignment and attend required training
• Able to provide after-office-hours or weekend standby support when required to meet customer production and business continuity needs

Your ZEISS Recruiting Team:

Rebecca Felix