· Assist with maintaining hotel, performing minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
· Replace air conditioner filters.
· Tend air conditioners, cooling towers and boilers to provide heat, cool air, and hot water for guests.
· Maintain standards of quality guest service.
· Increase level of guest satisfaction by delivery of an exceptional product through employee development.
· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
· Attend required meetings.
· Projects and assignments are completed thoroughly, professionally, and with care.
· Adjusts to high-pressure conditions and is open to change.
· Assumes responsibility for personal growth and development.
· Other duties as assigned.
Requirements
Requirements:· Must have a comprehensive knowledge of maintenance duties and tasks· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.· Ability to accurately report information.· Ability to scrupulously follow all StepStone Hospitality and the hotel's policies and procedures.· Pushing, bending, stooping, upward reaching, manual dexterity.· Hearing, writing, typing.· Minimum pulling of 50 pounds.
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
