Job Description

Client Engagement Specialist - Summary

NorthKey Community Care is seeking a full-time Client Engagement Specialist to conduct outreach to clients to enhance and encourage engagement in mental health and substance use services, identify barriers to participation in services, and assist with resources. The position will be based at NorthKey's outpatient office in Florence, KY Hours are generally Monday-Friday, 8:30 am-5:00 pm.

PERKS & PAY

• Salary: $14 to $14.75 an hour
• Up to 12% annual bonus
• Family and team-oriented work environment
• Generous plan for paid time off (PTO) (Up to three weeks the first year)
• 10 Paid Holidays
• Individual and family health insurance and other insurance plans offered.
• 401(k) with employer match
• Professional liability coverage for clinical staff
• Potential eligibility for Student Loan Forgiveness through the Public Service Loan Forgiveness Program
• Company paid license fee reimbursement
• No weekends, evenings, holidays, or on-call!

Client Engagement Specialist - Qualifications

• High school diploma or GED required.
• Relevant education, training, experience, knowledge, and expertise to meet the needs of the client.

Client Engagement Specialist - Job Duties

• Professionally assist clients in achieving identified goals.
• Track client engagement in services for assigned staff members.
• Conduct written and oral outreach to clients to enhance and encourage engagement in NorthKey services, identify barriers to participation, and assist with resources to promote attendance.
• Monitor required chart compliance, including treatment plans, annual evaluations, and required grant activities to ensure timely completion of all required elements.
• Conduct client interviews as required for grant compliance.
• Assist in obtaining appropriate legal documentation to ensure timely services and submission of documentation for payment.
• Complete timely and accurate documentation.
• Meet all documentation requirements as defined by NorthKey policies.
• Participate in planned supervision and case consultation conferences as necessary.
• Come prepared to meetings and keep the administrator informed.
• Adhere to confidentiality in all matters about client information.

NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW

Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!