We are seeking an experienced Engagement Manager with a strong background in enterprise SaaS, AI-driven solutions, and customer delivery programs to support high-impact client engagements within a fast-paced technology environment. The successful candidate will work closely with cross-functional stakeholders — including engineering, product, architecture, and program management teams — to drive successful adoption and delivery of Agentic AI and Now Assist solutions.

This role is ideal for a proactive, highly organized professional who thrives in customer-facing environments, excels at managing complex initiatives, and is comfortable leading multiple concurrent workstreams with executive-level visibility.

Location: Remote / Hybrid
Contract Length: 12 Months (Extension Possible)
Hours: Standard Business Hours

• Own and manage customer engagements end-to-end, acting as the primary point of contact throughout the engagement lifecycle.
• Lead customer kickoffs, establish governance structures, set expectations, and manage ongoing communications and escalations.
• Translate discovery sessions into clearly defined project scope, timelines, deliverables, and measurable success criteria.
• Facilitate workshops, technical working sessions, design reviews, and validation meetings with both customer and internal stakeholders.
• Coordinate cross-functional teams including forward deployed engineers, architects, product managers, solution managers, and program managers to ensure alignment on milestones and dependencies.
• Manage timelines, budgets, risks, resource planning, and delivery execution to ensure successful on-time and on-budget outcomes.
• Develop and maintain project plans, status reports, meeting documentation, action items, and customer-facing deliverables.
• Identify and proactively mitigate project risks, dependencies, and blockers throughout the engagement lifecycle.
• Drive customer adoption, engagement success metrics, and long-term customer satisfaction outcomes.
• Maintain consistent governance standards, documentation practices, and operational hygiene across all engagements.

• 5+ years of progressive experience in engagement management, program management, or project delivery within enterprise SaaS or AI-focused environments.
• Proven experience managing customer-facing implementations, transformation initiatives, or technology adoption programs.
• Strong understanding of AI-enabled solutions, enterprise software delivery models, and customer success methodologies.
• Experience coordinating cross-functional teams across engineering, product, architecture, and delivery organizations.
• Demonstrated ability to manage multiple concurrent projects with strong attention to detail and organizational discipline.
• Excellent communication, stakeholder management, facilitation, and executive presentation skills.
• Strong experience with project governance, risk management, issue tracking, and delivery reporting.
• Ability to thrive in fast-paced, rapidly evolving environments with shifting priorities and tight timelines.
• Proficiency with project management and collaboration tools such as Jira, Confluence, Smartsheet, Asana, or similar platforms.

• Experience supporting AI adoption, Agentic AI, or enterprise automation initiatives.
• Familiarity with enterprise SaaS delivery frameworks and customer implementation methodologies.
• Experience working in highly collaborative engineering or forward deployed consulting environments.
• Strong understanding of customer lifecycle management and adoption success metrics.
• PMP, Agile, Scrum, or related project/program management certifications are considered an asset.
• Experience supporting enterprise technology or digital transformation programs within large organizations.

• Post-secondary degree in Business, Technology, Information Systems, Project Management, or related discipline. 

Resumes should clearly demonstrate experience managing enterprise customer engagements, SaaS implementations, AI-driven initiatives, or complex cross-functional technology programs.

Candidates should highlight experience working directly with customers, facilitating workshops, managing executive stakeholders, and coordinating technical delivery teams.