Job Description

Turn luxury travel opportunities into extraordinary member relationships.

At Ten, our ambition is simple: to become the most trusted service business in the world.

As the global market leader in lifestyle management and concierge services, we combine our proprietary technology with the expertise of highly trained lifestyle managers to create exceptional experiences for our members. Now, we are taking our Private Travel proposition to the next level.

We are looking for a Private Travel Engagement & Distribution Manager to help us grow our presence within the world of high-net-worth and ultra-high-net-worth travel.

This is not a traditional marketing role. It is a role for someone who understands that, in luxury, relationships matter, access matters, and every interaction is an opportunity to create desire, trust and connection.

You will identify where our next members are, build the relationships that bring them closer to Ten, and create the experiences, partnerships and channels that turn interest into lasting membership.

The opportunity

You will own the engagement and distribution strategy for Ten Private Travel, working closely with the Managing Director of Private Travel and our Marketing, Sales, CRM, Product, Creative and Content teams.

From identifying a new luxury audience or partnership opportunity, to hosting an intimate client experience, launching a compelling piece of travel content or developing a new route to market, you will connect the dots between brand, relationships and commercial growth

You will be equally comfortable thinking strategically and making things happen.

What you’ll be doing

Build our private client pipeline

• Identify and cultivate prospective HNW and UHNW clients through market intelligence, client schemes, industry networks, events and strategic relationships.
• Develop tailored acquisition and engagement strategies based on the motivations, lifestyles and expectations of affluent private clients.
• Turn relationships and opportunities into qualified leads and, ultimately, new members.
• Work with the Managing Director to identify priority markets, audiences and commercial opportunities.

Create desire and engagement

• Develop engaging campaigns and communications across digital, print, events, direct mail and Private Travel editorial.
• Oversee the creation and distribution of inspiring Private Travel content and collateral.
• Bring our proposition to life through compelling destination stories, presentations, experiences and visual assets.
• Help shape a distinctive tone of voice that feels premium, personal and unmistakably Ten.

Open new doors

• Develop multi-channel distribution strategies that expand our reach into affluent audiences.
• Build partnerships and relationships that create new routes to market.
• Leverage luxury travel networks, client schemes, events and strategic partners to generate meaningful acquisition opportunities.
• Represent Ten Private Travel with confidence at luxury travel events, partner forums, networking opportunities and industry gatherings.

Create exceptional experiences

• Plan and deliver VIP member events, product launches, partner activations and high-profile travel experiences.
• Create moments that feel exclusive, relevant and memorable.
• Ensure every event and client touchpoint reflects the quality, sophistication and high-touch service expected within the luxury market.

Know the market

• Stay ahead of luxury travel trends, competitor activity, emerging markets and changing affluent consumer behaviours.
• Use CRM and member insight to understand what motivates our clients and where future opportunities lie.
• Translate data, feedback and market intelligence into actionable recommendations.
• Track acquisition, engagement, conversion, lead quality and ROI to understand what is working and where we can do more.

Influence the proposition

• Work closely with Product, CRM, Creative, Content and Service teams to ensure our Private Travel proposition remains relevant and compelling.
• Bring client insight and market intelligence into the development of new travel experiences.
• Help ensure that everything we put into the market reflects our luxury positioning and genuine understanding of the private client.

Requirements

What we’re looking for

We are looking for someone who knows how luxury works and more importantly, knows how luxury clients think.

You might come from luxury travel, high-end hospitality, private aviation, luxury retail, lifestyle management, luxury events, private banking or another premium client environment.

You will bring:

• 3+ years’ experience within luxury travel, high-end hospitality, lifestyle or another premium client sector.
• A proven track record in client acquisition, engagement, business development, distribution, partnerships or luxury marketing
• A strong understanding of how to position and grow a luxury proposition.
• A genuine network of relationships within the luxury industry; an existing affluent client or partner network would be highly advantageous.
• Confidence building relationships with senior stakeholders, partners and affluent private clients.
• The ability to move seamlessly between strategic thinking and hands-on execution
• Strong commercial awareness and the ability to spot opportunities others may overlook.
• Excellent communication, presentation and stakeholder management skills.
• Strong analytical skills and the ability to turn insight into action.
• Creativity, curiosity and an exceptional eye for detail.
• A genuine passion for luxury travel, exceptional experiences and the world of private clients

Guidelines for Hybrid/Home Office :

• Located in United Kingdom

• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office

• A secure home office at your confirmed address, free from background noise or other distractions

• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

• A competitive salary depending on experience, including rewarding commission structure.

• Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge

• Hybrid/Remote working. You can combine working from home and working from the office. If you don’t live near our London office then we are open to fully remote working options too.

• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.

• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.

• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.

• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!

• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!

• Be part of our global, dynamic, and inclusive Team, with diversity at its core.

• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience

• Invest in technology

• Expand contracts with new and existing clients

• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team!