Job Description

Posting number: SJA-9830-07/26

Department: Department of Regulatory Agencies

Division: Division of Professions and Occupations

Job classification: Technician IV

Posting type: Open

Categories: Administration, Administrative Assistant, Clerical & Data Entry, Health Services, Public Health, Human Services, Customer Service, Project Management, Public Records, Health Education, Health Sciences, Business, Health Care Support, Office and Administrative Support, Program Management, Database Administration

Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business need.

The salary range posted for this position is $4,719 - $6,130monthly; although a salary range is listed, hiring salary will be set commensurate with the successful candidate's qualifications and in compliance with the Equal Pay for Equal Work Act.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.

Consumer protection is our mission.

DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.

• Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail.

• Extensive work-life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects, and more!

• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.

• Bike-to-work programs, including access to storage lockers and bike racks.

• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.

• Medical and Dental Health Insurance for employees and optional coverage for their dependents.

• Life Insurance for employees, and optional coverage for their dependents.

• Paid Time Off, including 11 paid holidays.

• Short- and long-term disability coverage.

• Tuition assistance program.

Examples of duties

The Division of Professions and Occupations (DPO) protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions, occupations, and businesses, and the corollary regulatory environment.

This work unit exists to protect consumers through regulation of the Division's director model professions and occupations, and now includes the regulation of mortuary science professionals, by ensuring minimal statutory standards and coordinating the disciplinary process to enforce the statutory requirements according to the Administrative Procedure Act, the relevant practice act(s), and as otherwise set forth in Colorado Revised Statutes. This work unit focuses on supporting the Funeral and Mortuary Science Services and Nontransplant Tissue Banks programs, Program Director, and the Division by accomplishing the strategic measures of the Division, including improving customer service, reducing fees, and protecting consumers.

Position: SJA 9830

This position further exists to protect consumers while avoiding undue burden on Colorado's licensees/registrants. As such, this position works to support several program areas and the Division. This position moves complaints through the disciplinary process according to Division and Program rules and policies while providing procedural oversight of disciplinary actions to ensure appropriate, effective enforcement and communication. This position is responsible for analyzing and prioritizing application processing, complaints, inspections, enforcement, and compliance, as well as assisting with creating and maintaining efficient workflows for processing disciplinary actions and preparing case information. This position, working with guidance from the Program Director and/or Senior staff, assists with establishing goals for the program unit, developing metrics with which to measure progress towards meeting those goals and reports on this progress at approved intervals. This position accurately implements Program decisions in a timely manner, supports the Program Director in the maintenance and review of examination contracts, application processing, and records management.

Duties include, but are not limited to:

• Preparing and distributing complaint materials in packets for review while consolidating and appropriately distributing any response materials received as a result of complaint letters issued;
• Notifying licensees, applicants, consumers, and complainants of pertinent Director decisions, which often entails explaining the case management process and how the final determination was made for the case;
• Reviewing disciplinary decisions and comparing/analyzing them to ensure consistency across cases;
• Reviewing complaints submitted by complainants and deciding if priority action is needed to protect the public based on the allegations and available information – which includes deciding what supplemental information is needed (e.g. subpoena documents, police reports, additional information from the complainant, etc.) to aide in the decision about priority actions;
• Deciding on the need for mental/physical health evaluations on a case-by-case basis and issuing orders accordingly, which includes determining what information is needed to assess the need for a mental/physical evaluation, along with determining the required timeline for the respondent to obtain the evaluation;
• Providing support with general operational matters, which includes ensuring that accurate and complete agendas, notices, presentation materials, minutes, and packets are prepared, delivered, documented and retained according to Division standards and statutory requirements.

Qualifications

MINIMUM QUALIFICATIONS (MQs):

There are two ways to qualify for this position: 1) Experience OR 2) A Combination of Education and Experience.

Option 1: Experience

• Four (4) years of general clerical experience, which must include all of the following:

Option 2: A Combination of Education AND Experience

• Associate’s Degree and Experience: Graduation from an accredited college or university with an associate’s degree in accounting, business administration, economics, public health, healthcare administration, finance, public administration, statistics, or closely related field; AND
• Two (2) years of general clerical experience, which must include all of the following:

OR

• Bachelor’s Degree and Experience: Graduation from an accredited college or university with a bachelor’s degree in accounting, business administration, economics, public health, healthcare administration, finance, public administration, statistics, or closely related field.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part-time experience will be prorated.

SUBSTITUTIONS

• Graduation from an accredited college or university with a bachelor’s degree in business, business administration, public administration, healthcare administration, public health, or in a field of study directly related to the work assignment may be substituted for the experience on a year-for-year basis.

Preferred Qualifications:

• Bachelor’s degree in a field of study related to the work assignment;
• Regulatory enforcement and/or compliance monitoring experience;

• Researching, developing and implementing processes and/or procedures that comply with statutes, rules, regulations, or otherwise previously established criteria;

• Demonstrated knowledge of and experience working with professional and occupational licensure policies and statutes;
• Experience updating and utilizing databases, including performing data entry;
• Experience utilizing databases, including compiling, updating, analyzing, and tracking data;
• Case management experience, either working with an application-related process or a complaint-driven process;
• Experience educating customers/consumers, including providing them with accurate, thorough, and easily understandable information regarding their potential avenues for action and/or recourse.

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

• Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
• Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
• Demonstrated attention to detail;
• Sound judgment and confidence in decision-making on a daily basis;
• Critical thinking and analysis skills, including having the ability to evaluate and analyze information in order to apply knowledge and to decide on the most appropriate course of action;
• Organizational skills, including the ability to plan and prioritize tasks;
• Demonstrated time management skills, including the ability to manage various competing priorities and meet hard deadlines;
• Problem-solving skills, including the ability to identify complex problems and review related information to develop and evaluate options and implement solutions;
• Demonstrated customer service skills, including the ability to navigate difficult conversations and use de-escalation techniques when necessary;
• Demonstrated interpersonal skills, including the ability to collaborate with various stakeholders in order to analyze information, develop ideas, and foster solutions;
• Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division and department;
• Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, procedures, and guidelines;
• Flexibility and adaptability, including the ability to adapt to changing work assignments;
• Leadership and supervisory skills, including the ability to effectively lead a team, delegate tasks, and cultivate a respectful and successful workplace environment;
• Process improvement and management skills, including the ability to identify and implement projects workflow, process, and solutions;
• Demonstrated ability to conduct research, gather pertinent information to work assignments, and perform statistical and data analysis;
• Self-motivated, self-directed, reliable, and accountable;
• Demonstrated professional demeanor;
• Knowledge and understanding in the use of PC software applications, including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Docs, Sheets, Slides, etc.).

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

• The successful passing of a reference check and/or, if required, a background check.
• A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.

Supplemental information

Interested individuals must submit the following online:

1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.

2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and '@state.co.us' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

3. A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Veterans' Preference Candidates who wish to assert Veterans' Preference should attach a copy of their DD-214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable
accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the
employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at dora_adacoordinator@state.co.us

APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.