Location: Elland, UK

Join World Kinect and help power a more sustainable future.
As an Energy Services Administrator, you’ll play a key role in supporting our clients and internal teams with energy data management, regulatory compliance, and project coordination. This is a fantastic opportunity to be part of a global energy solutions company that values innovation, collaboration, and customer success.

Schedule: Hybrid - IN OFFICE - Monday, Tuesday, Wednesday. WFH - Thursday and Friday.

What You’ll Do:

• Be the first point of contact for client inquiries, delivering exceptional service via phone and email.

• Maintain and analyse energy data, producing reports and spreadsheets to support legislative compliance and energy-saving initiatives.

• Coordinate with suppliers and contractors to ensure timely and accurate service delivery.

• Partner with internal energy consultants to prepare for client meetings, ensuring all relevant documentation is in place.

• Draft and manage client agreements, ensuring accuracy and compliance.

• Process legislative refunds and manage site changes, including additions, removals, and tenancy updates.

• Support metering and siteworks projects, guiding clients through each step.

• Keep CRM systems up to date with meter data, contracts, and agreements.

• Participate in ongoing training, monthly one-on-ones, and performance reviews to support your growth.

• Contribute to process improvements and share ideas that enhance service delivery.

• Uphold World Kinect’s values by treating customers with fairness, transparency, and respect.

What You’ll Bring:

• Excellent communication skills, both written and verbal.

• A collaborative mindset and strong team spirit.

• Ability to manage multiple priorities and meet deadlines.

• A passion for delivering outstanding customer service.

• Previous experience in administration and customer support.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Strong organisational skills and attention to detail.

• Self-motivation and the ability to work independently.

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