Job Description

• Proactively support new and existing Origin customers with sales activity
• 18th May start date - 4 Days in Office, 1 day WFH
• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

You’ll be part of our Energy Sales Specialist team, where you’ll will be at the heart of everything we do - working with customers. You will proactively support new and existing Origin customers with sales activity including win-back, cross-sell, and move and acquisitions, ensuring utility and broadband needs for residential and SME customers are met.

Working hours

This is a full-time role, working Monday to Friday on a rotating roster between 8am – 7pm.

You must be available to work across these hours.

Training commencing 18th May

• Full-time paid training for the first 4 weeks

• Monday to Friday, 9:00am – 5:00pm

Duties

• Guide new and existing customers through the retention and acquisition journey, ensuring utility needs are met whilst delivering outrageously good customer experiences
• Having a clear focus on delivering and improving the customer experience, demonstrating real concern for the customer
• Identify and anticipate customer product needs through curious questioning and effectively resolving those needs through first contact
• Understand the product options available and how these can be used to resolve customer needs and/or issues

Skills & experience

• Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including phone, email, social and others.
• Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority
• Be a lateral thinker, thinking for themselves, their team, and the business
• Demonstrated sales and negotiation skills.
• Sales experience preferred but not essential

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.