Job Description

Uniquely, we have partnered with one of the UK’s largest energy providers, offering a fantastic opportunity to join a growing and dynamic sector within our award-winning Customer Engagement Centre in Dundalk.

Through this partnership, you’ll play a key role in supporting UK customers, ensuring high-quality service delivery and helping to finalise and quality check energy sales in a regulated environment.

We’re looking for friendly, motivated, and customer-focused individuals to join our busy Contact Centre team as an Energy Sales Advisor This is an exciting opportunity to be part of an innovative and expanding operation, where you’ll be the first point of contact for customers and deliver an excellent experience at every interaction.

About the Role

As an Energy Sales Advisor, you will handle inbound and outbound energy sales confirmation verifications across multiple channels, providing accurate information and resolving issues efficiently. You will engage with UK-based customers and employees, supporting the closure of energy sales, ensuring all interactions meet compliance and quality standards.

Flexible Working Options Available

Choose the schedule that works best for you:

• Full-Time: Monday to Friday, 12:00pm – 8:30pm
• Part-Time: Monday to Friday, 12:00pm – 4:00pm or 4:30pm – 8:30pm

Key Responsibilities

• Handle inbound & outbound calls and respond to customer queries across phone, email and chat
• Speak with UK customers to finalise, quality check, and close energy sales, ensuring accuracy and compliance
• Provide accurate information on products, services, and customer accounts
• Resolve customer issues effectively, escalating where necessary
• Maintain and update customer records with a high level of accuracy
• Work towards individual and team performance targets (quality, customer satisfaction, call handling times)
• Deliver a consistently positive and professional customer experience

About You

• Strong communication skills with the ability to build rapport and engage customers across multiple channels
• Friendly and professional telephone manner
• Excellent attention to detail, particularly when handling sales verification and quality checks
• Strong problem-solving skills
• Ability to thrive in a fast-paced, high-volume environment
• Comfortable using multiple systems and applications simultaneously
• Previous customer service, sales, or contact centre experience is desirable but not essential (full training provided)

What We Offer

• Salary: €29,000 (based on a full-time contract). Part-time positions will be remunerated on a pro-rata basis.
• Bonus: €3,000 annual performance-related bonus (based on a full-time contract). Part-time positions will be remunerated on a pro-rata basis.
• Healthcare & Pension: VHI health insurance and pension scheme (after 6 months)
• Annual Leave: 20 days, increasing by 1 day per year up to 25 days
• Training & Development: Full training and ongoing coaching
• Rewards & Recognition: Monthly performance and engagement incentives
• Wellbeing Support: Employee Assistance Programme (EAP)
• Career Growth: Talent management programmes and progression opportunities
• Additional Benefits: Access to exclusive events, social activities, and employee perks

Our award-winning Customer Engagement Centre (CEC) is known for its supportive culture and focus on career growth. With nationally accredited development programmes and a strong focus on high performers, this is an excellent place to build your career.

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