Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in more than 30 countries. The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots. In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD).
HoReCa and Traders are core customer groups of METRO. The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators. The Traders section includes small grocery stores and kiosks. The majority of all customer groups are small and medium-sized enterprises as well as sole traders. METRO helps them manage their business challenges more effectively.
MGSC, location wise is present in Pune (India), Düsseldorf (Germany) and Szczecin (Poland). We provide HR, Finance, IT & Business operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day. We are setting tomorrow’s standards for customer focus, digital solutions, and sustainable business models. For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin. This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion. We believe that we can add value, drive efficiency, and satisfy our customers.
Website: https://www.metro-gsc.in
Company Size: 1000-1100
Headquarters: Pune, Maharashtra, India
Type: Privately Held
Inception: 2011
We are looking for a highly skilled Technical Operations Specialist to manage and optimize our METRO Energy Monitoring Meters and Dataloggers. The ideal candidate will be responsible for the technical operations related to energy hardware application for meters, dataloggers, their programming and integration in our store/depot/facility infrastructure, working closely with corporate IT, internal and external partners, and data suppliers (grid operators).
This role involves a range of tasks including selection of relevant meters for electricity, water, gas or heat or other commodities, and dataloggers to transfer the measured data to the METRO Energy Monitoring system (MEMS), also the programming, software releases and the data transfer from the main or submeter to the MEMS, coordination, operation, monitoring, troubleshooting, user management, and support.
Key Responsibilities:
- selection: selection of relevant meters and dataloggers, in accordance with METRO devices and data security policies, and optimal costs, for the METRO Energy Monitoring System.
- programming: programming the selected meters and dataloggers, e.g. with conversion factors, IP addresses etc..
- installation: coordination of physical installation from external/local electrician in our stores/electrical infrastructure
- Operation: check the availability of meters and dataloggers, clarify missing data, upload data imports to MEMS via METER or Dataloggers, organize the regular meter exchange programs in accordance with local HoTO Head of technical operations; active sending of programmed dataloggers to the requested stores/depots
- Monitoring: monitor the availability of meters and dataloggers, organize the trouble shooting by interrupted access etc.
- Troubleshooting: Diagnose and resolve technical issues related to the Energy Monitoring meters and data loggers to minimize downtime and disruptions.
- Reports: Generate and analyze reports on meters energy and dataloggers about availability, cut or interruptions, to achieve near 100% availability
- Documentation: Create and maintain comprehensive documentation for technical processes, systems, and procedures related to the Energy Monitoring Meters and Dataloggers
- Support: Provide technical support to users, addressing their concerns and resolving issues efficiently.
- Development of new meter infrastructure e.g. via KI, networks, secondary sources, new technologies
- Overall 5+ yrs of experience
- Proven experience in technical operations, particularly in managing energy monitoring systems.
- Knowledge about physically installation demand and modes.
- Experience with data management practices, ensuring data quality and adherence to naming concepts and also data security
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Knowledge about Building Management Systems and Building automatization
- Strong communication and coordination skills to work with internal and external partners.
- Ability to develop and integrate IT systems to support energy monitoring initiatives.
- Strong documentation skills to maintain detailed technical records.
- Ability to work collaboratively with corporate IT, Technical Operations and other departments.
METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion. More information can be found at MPULSE.de, our online magazine.
Data protection notice:
https://www.metroag.de/en/data-privacy/social-media
Imprint:
https://www.metroag.de/en/imprint
