Job Description

Join our innovative team at ALCIVIA as a Digital Transformation Strategist dedicated to advancing our energy business operations through cutting-edge technology and data solutions. In this pivotal role, you will drive digital initiatives that enhance accuracy, efficiency, customer service, and overall business performance. You will serve as a vital link between energy operations, customer service, business users, and IT, ensuring seamless integration and adoption of digital tools and processes.

Key Responsibilities

Digital Transformation and Technology Optimization

• Identify opportunities to improve processes through technology, automation, reporting, and digital tools.
• Evaluate, recommend, test, and support implementation of software, system enhancements, integrations, and workflow improvements.
• Serve as a business system resource for energy-related technology platforms and help ensure tools are used consistently and effectively.
• Partner with internal stakeholders and vendors to troubleshoot issues, optimize functionality, and improve user adoption.

Data Management, Cleaning, and Analytics

• Lead efforts to improve the quality, consistency, accuracy, and completeness of customer, operational, product, delivery, and reporting data.
• Conduct data audits, data cleansing, duplicate review, validation, and exception monitoring to identify and correct inaccuracies.
• Work closely with our business intelligence partner to develop reports, dashboards, and analysis that provide actionable insights for energy leadership and business teams.
• Support data governance practices, documentation standards, and repeatable processes that increase confidence in business reporting.

Process Improvement and Operational Efficiency

• Review current workflows and identify ways to improve accuracy, reduce manual entry, eliminate rework, and increase efficiency.
• Document processes, recommend best practices, and create standard work resources to improve consistency across locations and teams.
• Develop and monitor performance measures that evaluate the effectiveness of new systems, process changes, and data improvement initiatives.
• Support cross-functional projects focused on customer experience, operational excellence, and business transformation.

Training, Adoption and Change Support

• Develop and deliver training, job aids, process guides, and user resources for energy technology platforms, reports, and workflows.
• Provide ongoing coaching and user support to help employees understand and adopt improved digital tools and processes.
• Gather feedback from end users and recommend additional system, process, or training improvements.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field; equivalent experience will be considered.
• Three to five years of experience in business systems, data analytics, process improvement, technology implementation, operations support, or related areas.
• Strong analytical, problem-solving, organizational, and project coordination skills.
• Demonstrated ability to work with data, identify inaccuracies, clean information, build reporting, and translate insights into practical business recommendations.
• Strong communication and training skills with the ability to explain technology and data concepts in clear business terms.
• Proficiency with energy-based applications, databases, CRMs, and ERPs.
• Ability to collaborate across departments, influence change, and maintain confidentiality and professional judgment.

Preferred

• Experience within energy, propane, refined fuels, agriculture cooperative, distribution, or related industries.
• Experience leading technology adoption, process improvement, data governance, or digital transformation initiatives,
• Business analysis, change management, and project management coursework or certifications.