Job Description

Job Title: Energy and Support Service Case Manager

FLSA Status Full Time - non-exempt
Reports to: Lead Resource Case Manager

Schedule: 40W M-F 8:00AM – 4:30PM

Rate of Pay $26.78

Closing Date: 12/11/25

Benefits Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Duties and Responsibilities

General:

• Focus on providing emergency utility assistance and ensuring EOC contract compliance for the State of Colorado.
• Provide emergency utility assistance to clients over the phone for Colorado zip codes where there is limited or no Salvation Army presence.
• Serve as the primary point of contact for Service Extension (S/E) assistance calls within the Intermountain Division.
• Handle all Service Extension requests and process all associated check requests for the Intermountain Division.
• Respond to and resolve all utility assistance-based calls, including follow-up to ensure timely and accurate service delivery.
• Make public training presentations for units, programs, and other representatives.
• Facilitate frontline users with the use of required databases to track and process service requests.
• Creatively discern appropriate approaches and solutions to emergency cases.
• Support staff and officers with the utility assistance process and service requests.
• Develop and ensure implementation of EOC policies and procedures in the utilization of WellSky and Hancock databases.
• Field questions and clarify issues or concerns received from the community and clients.
• Attend all required meetings and trainings.
• Assist the Connection Center with clearing the utility list weekly and coordinating with cross-trained Resource Team members for utility applications.

Education/Experience

• Bachelor's degree required; master’s degree preferred
• Bachelor’s or master’s degree in social work, or a related field, transcripts required
• Two years’ experience in providing casework services required
• Experience working with individuals from a variety of backgrounds and educational levels required
• Customer service experience preferred
• Working knowledge of integrated database applications preferred

Skills

• Critical thinking
• Sound judgment and decision making
• Works well with a team
• Excellent oral and written communication
• Computer proficiency with Microsoft Word and Excel
• Working knowledge of integrated database applications
• Able to use new software programs with basic training
• Bilingual preferred

Qualities

• Must be highly motivated and a self-starter
• Supportive of The Salvation Army’s mission
• Able to reflect and model the high standards of our organization

Requirements

• Driving

If the position requires driving:

• The employee must be 21 years old at minimum (for insurance provision) and possess a valid in-state driver’s license
• An MVR will be processed every year in accordance with The Salvation Army’s policies

• Background Check
  • Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies

• Physical
  • Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate telephone, to understand written information