This is a remote position.

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  Own the health, performance, and compliance of endpoint environments across customer environments.
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  Manage and maintain endpoint management platforms (MDM/RMM), including Intune and NinjaOne.
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  Monitor and maintain endpoint health, patching, and compliance, ensuring successful deployment and remediation of OS and application updates.
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  Investigate and resolve endpoint-related issues, including performance, configuration, and policy enforcement problems.
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  Create and manage problem investigations for recurring or complex endpoint issues.
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  Develop, test, and maintain scripts and automation (PowerShell preferred) to support endpoint management and operational efficiency.
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  Build and maintain integrations between endpoint management tools and other systems (e.g., ITSM, monitoring platforms).
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  Collaborate with infrastructure and support teams to resolve cross-system issues impacting endpoints.
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  Maintain endpoint configuration standards, policies, and documentation.
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  Participate in change management processes for endpoint-related updates and deployments.
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  Identify and implement improvements to endpoint management, automation, and operational processes.

Requirements

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  10+ years of IT experience.
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  MUST BE fluent in English.
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  3–6 years of experience supporting endpoint management in an MSP, enterprise IT, or similar environment.
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  Experience with endpoint management platforms (e.g., Microsoft Intune, other MDM solutions).
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  Experience with RMM tools (e.g., NinjaOne or similar platforms).
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  Experience with Microsoft 365 / Entra ID device management.
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  Experience with Windows endpoint administration and lifecycle management.
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  Strong troubleshooting and analytical skills related to endpoint systems.
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  Experience with patch management processes and tools.
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  Experience with virtualization platforms (VMware, Hyper-V, etc.).
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  ​Experience working within ticketing systems and structured support processes.
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  Strong scripting skills (PowerShell preferred) for automation and tooling.
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  Strong documentation and communication skills.

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  Certifications such as VMware VCP, Microsoft, or cloud infrastructure certifications.
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  Certifications such as Microsoft, endpoint management, or cloud certifications.
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  Experience working in a Managed Service Provider (MSP) environment with exposure to ITIL-based service delivery models.
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  Deep experience with enterprise infrastructure technologies, including VMware vSphere, Cisco UCS, and Citrix Virtual Apps and Desktops (CVAD).