Job Description

Endpoint Support Specialist

Job Description

The Endpoint Support Specialist provides onsite technical support to internal employees and branch locations across the region, focusing on end-user technology such as desktops, laptops, and related devices. This role handles hardware troubleshooting, device replacement, software installation, incident management, and customer support in a ticket-driven environment. The position is on-site and involves driving to different branches as part of an ongoing refresh and support project, functioning with the scope and responsibility of a full-time internal support resource.

Responsibilities

• Provide onsite technical support to internal employees and branch locations throughout the region, including Houston and other assigned areas.
• Troubleshoot hardware issues on desktops, laptops, and endpoint devices, and perform device replacement when necessary.
• Install, configure, and support software applications as requested through the ticketing system.
• Manage incidents and service requests in a ticket-driven workflow, averaging two to three tickets per day.
• Review, prioritize, and update open tickets using FrostNow and other designated tools, ensuring timely resolution and clear documentation.
• Deliver support through onsite visits and remote assistance over the phone, choosing the most effective method based on user needs.
• Participate in ongoing endpoint refresh projects while also handling broader end-user support responsibilities, similar to a full-time internal employee.
• Communicate clearly and professionally with end users, providing excellent customer service and setting appropriate expectations for resolution.
• Maintain a high level of organization and self-direction to manage daily workload, travel between branches, and ticket queues efficiently.
• Adhere to company policies and procedures, including safe driving practices when traveling between branch locations.
• Collaborate with team members to share knowledge, resolve complex issues, and continuously improve support processes.
• Demonstrate a willingness to learn new technologies and tools, adapting to evolving end-user support needs.

Essential Skills

• Minimum of 1 year of experience in end-user support, desktop support, field support, or help desk environments.
• Hands-on experience troubleshooting hardware, software, and device-related issues in a professional setting.
• Experience working in a ticketing environment with incident and request management.
• ServiceNow experience for managing and tracking tickets and support activities.
• Strong customer service skills with the ability to communicate clearly and professionally with non-technical users.
• Ability to work in a team-oriented environment while remaining highly organized and self-driven.
• Detail-oriented approach to documenting work, updating tickets, and following procedures.
• Clean driving record to support travel between branch locations as required.
• Positive attitude and strong verbal communication skills.

Additional Skills and Qualifications

• Willingness to learn and grow within the organization, including adopting new tools and processes.
• Comfort working in both onsite and phone-based support scenarios.
• Ability to manage a ticket-driven workflow and balance multiple priorities.
• Experience with endpoint refresh or hardware rollout projects is beneficial.
• Familiarity with enterprise support environments and internal employee support.
• Reliable personal vehicle available for work-related travel between branches (mileage is expensed).

Work Environment

This role is fully on-site, based in the San Antonio and Austin areas with travel to different branches across the region as part of an ongoing refresh and support project. You work in a professional banking and office environment, supporting internal employees at branch locations. The position follows a ticket-driven structure using tools such as FrostNow and ServiceNow to manage daily activities and incident resolution. You use your own car for travel between branches, with mileage expenses reimbursed. The work involves typical office and branch conditions, interacting directly with end users and technology equipment in a structured, customer-focused setting.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Austin, TX.

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a fully onsite position in Austin,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.