Job Description

We are seeking a highly skilled Endpoint Operations Engineer to join our enterprise Endpoint Engineering team. The ideal candidate has strong troubleshooting skills, deep experience with Microsoft SCCM / MECM, and a solid understanding of Windows operating systems. This role focuses on maintaining endpoint health, ensuring successful software deployments, and investigating issues across large-scale enterprise environments. The ideal candidate is detail-oriented, proactive, and thrives in a large, structured environment. They take ownership of endpoint health and reliability, enjoy diving into logs and root cause investigations, and bring a mix of technical depth and operational discipline to endpoint management

Key Responsibilities

• Monitor, analyze, and remediate software deployments across enterprise systems using SCCM / MECM.
• Proactively identify and resolve failed application or patch installations.
• Troubleshoot Windows OS issues, performance problems, and endpoint reliability issues.
• Package vendor software for deployment, validate, and deploy software packages using PSADT or similar frameworks.
• Perform root cause analysis on recurring endpoint or deployment issues and document resolutions.
• Utilize Nexthink to analyze endpoint behavior, performance, and user experience metrics.
• Maintain and update endpoint health dashboards and deployment reports.
• Partner with infrastructure, security, and automation teams to improve endpoint stability and compliance posture.
• Work endpoint-related problem tickets escalated from the Help Desk, ensuring timely resolution and detailed documentation of root cause and corrective actions.
• Support incident response and escalation for high-impact endpoint or deployment incidents.

Basic Qualfications

• 5 years of hands-on experience with Microsoft SCCM / MECM (application deployment, collections, baselines, reporting).
• 5 years of experience with Windows OS troubleshooting, including registry, event logs, and system performance diagnostics.
• 5 years of experience with PowerShell for automation and diagnostics.

Preferred Qualifications

• Experience integrating MECM with Intune or other cloud management extensions.
• Experience with reporting tools (SQL queries, Power BI, SSRS).
• Understanding of endpoint security configurations, patch compliance, and software inventory management.
• Proven ability to investigate failed deployments, log review, and issue remediation at scale.
• Familiarity with Nexthink or other endpoint analytics tools.
• Understanding of software packaging processes (e.g., MSI, EXE, PSADT).
• Excellent analytical, communication, and documentation skills.
• Ability to work independently and collaborate with remote teams in a large enterprise environment.