Job Description

STATEMENT

The Endpoint Management Engineer role is responsible for Engineering, building, and maintaining a secure, stable, and optimally performing endpoint (PCs and virtual desktops) environment across our corporate enterprise; applying proven communication, analytical, and problem solving skills to help identify, communicate, and resolve highly advanced complex issues in support of business processing requirements.

MAJOR DUTIES / KEY RESPONSIBILITIES

Job Functions:

• Engineer technology solutions for clients (both internal and external) and participate in testing and evaluation of new technologies to ensure

compatibility and functionality

• Review and approve changes and technical solutions as generated by both junior and senior level technicians

• Support and seek continuous improvement of systems and processes, as well as generate innovative approaches and solutions to recurring tasks

or trending issues

• Ensure key IT Objectives are met timely while maintaining compliance, budget requirements and resource allocations

• Create automated processes to increase efficiencies in a large enterprise environment

• Engineer and support operations for the Endpoint Management infrastructure utilizing tools which include (but not limited to):

o Basic understanding of virtual desktop environments using cloud-based solutions.

o Familiarity with user and access management through Active Directory and related tools.

o Knowledgeable and core understanding of using SCCM for system updates and patch management.

o Foundation in PowerShell and scripting languages for automating routine tasks.

o Experience with managing devices using MS Intune.

o Awareness of web content filtering technology for cloud security.

o Proficiency in Windows OS support and troubleshooting.

o Understanding of Thinscale for thin client management.

o Basic management of Proxy Auto-Config files for network configuration.

o Experience with Group Policy Management for Policy Enforcement.

o Understanding the Distributed File System for efficient file sharing across networks, Awareness of Verint for workforce optimization.

Key Job Responsibilities:

• Design, create and maintain stable and efficient endpoint images and builds, Create and maintain software deployment packages.

• Effective management of work ticket queue for timely and appropriate action on assigned tickets.

• Lead in the investigation of incidents/problems within the IT Infrastructure environment and identify resolution of issues.

• Design and create reports within management systems (SCCM, A/V, etc.) to support decision making activities (licensing, patch and vulnerability,

asset management, agent health, etc.)

• Serve as an escalation point for technical issues at the team level.

• Assist in driving efficient team operation by evaluating and recommending support tools.

• Communicate effectively with all levels including both technical and non-technical staff, internal and external.

• Implements and maintain endpoint security measures and compliance to protect against threats and vulnerabilities.

• Performs infrastructure change activity and ensures conformance to change policies and procedures.

• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

• Participate in the on-call rotation for emergency and/or business critical incidents.

• Perform other duties assigned by management/leadership.

(continued)

Strong foundational communication/soft skills for user support and documentation.

Proficient personal computer skills including Microsoft Office products Word, Excel, Outlook, SharePoint and ticketing and reporting tool ServiceNow as needed on a daily basis.

Level of supervisory responsibility is limited to direction of scheduling/monitoring work performed.

Percentage of time that this position travels including % of international time required is less than 10%.

QUALIFICATIONS:

EDUCATION:

High School Diploma or GED – Required

Bachelor's Degree or equivalent work experience – Required

Business Administration or related field – Required

EXPERIENCE:

Required experience:

Years: 3 - 5 years

Details: SCCM for application packaging, task sequences, build images; Deployment of Windows monthly patches; MS Intune management, configuration, and policy creation; Group Policy management;

Preferred Experience:

Years: 3 - 5 years

Details: Web Content Filtering; VDI build management

Additional details: Strong foundational communication/soft skills for user support and documentation.