Job Description

About the role

We’re looking for an Endpoint Compliance Team Lead to guide a team of endpoint compliance specialists delivering a market-leading approach to endpoint security and vulnerability management across our managed services customer base.

This is a hands-on leadership role for someone who is technically strong, operationally disciplined, and confident leading a team in a fast-paced environment. You’ll set direction, manage priorities, drive accountability, and ensure work is delivered safely, consistently, and to a high standard — with a strong focus on continuous improvement.

You’ll need to balance technical details with clear communication, structured execution, and strong people leadership.

Key responsibilities

In this role, you will:

• Maintain a centralised software list of supported applications across the customer base.
• Ensure the team stays across emerging threats and vulnerabilities, including malware, OS vulnerabilities, and application vulnerabilities.
• Lead delivery of a high-quality, customer-focused vulnerability management service that consistently meets compliance and service expectations.
• Lead, coach, and manage a team of endpoint compliance engineers.
• Proactively monitor and report on patch deployment across Windows and macOS fleets.
• Ensure monthly customer reporting is delivered on time and to a high standard.
• Cross-reference device data repositories to ensure consistency across all platforms and tools.
• Ensure OS, Microsoft 365 Apps, browser, security, and third-party application patches are deployed to agreed compliance targets.
• Monitor patch compliance, identify gaps, and drive remediation activity.
• Support zero-day, urgent, and out-of-band patch response activities.
• Maintain patching schedules, deployment rings, exception handling, and reporting.
• Work closely with service owners, security teams, customer teams, and operational stakeholders.
• Review and improve patch deployment processes, controls, documentation, and reporting.
• Coach engineers, allocate work, set expectations, and support performance development.
• Provide clear updates to management on risk, progress, blockers, and compliance outcomes.

About you

• You are a confident technical leader who can guide engineers, make informed decisions, and keep delivery on track. You’re highly organised, calm under pressure, and comfortable owning outcomes.
• You will also bring:
• Strong technical leadership experience in an endpoint, desktop engineering, compliance, or operations environment.
• Solid knowledge of endpoint patching and device compliance practices.
• Experience with Microsoft Intune and/or MECM/SCCM.
• Exposure to Patch My PC or similar third-party application patching tools is an advantage.
• Experience supporting both Windows and macOS environments.
• Understanding of deployment rings, phased rollouts, compliance reporting, exceptions, and remediation workflows.
• Ability to interpret compliance data and turn it into action.
• Strong written and verbal communication skills.
• A structured, practical, and outcome-focused approach.
• Confidence working in a fast-paced environment where priorities can change quickly.
• A collaborative style and the ability to work effectively with security, service owners, customer teams, and operational stakeholders.

Desirable experience

• Experience in any of the following would be beneficial:
• Microsoft Intune patching and update rings
• MECM software update management
• Patch My PC catalogue, publishing, and deployment workflows
• Windows Autopatch
• Microsoft Defender update compliance
• macOS patching and application update management
• ServiceNow or similar ITSM platforms
• Compliance reporting, audit support, and operational dashboards
• Managed services or multi-customer environments

Why this role matters

Endpoint patch compliance is critical to protecting our organisation and our customers. This role plays a key part in reducing security risk, improving device health, maintaining compliance, and ensuring patching is delivered in a controlled and repeatable way.

You’ll lead the team responsible for turning patching requirements into action and ensuring endpoint compliance is visible, measurable, and continuously improving.

Why Datacom

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

Requirements

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