Job Description

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Inclusion, and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

The Endorsement Specialist provides accurate, professional and timely assistance to candidates throughout the endorsement process. In addition to reviewing, organizing, and, accepting endorsement applications, specialists may be responsible for performing quality control checks, and ensuring that applications are processed according to organizational quality standards through audit procedures.

Responsibilities

• Review and process candidate endorsement applications and enter data into membership system.
• Organize and maintain candidate records.
• Perform reviews of candidate experience utilizing the guidelines for each credential scheme requirement.
• Verify candidate experience through employment audits.
• Communicate via phone, email and online with endorsers regarding endorsement applications.
• Use endorsement applications for entire lifecycle up to and including audit resolution.

Behavioral Competencies

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Inclusion, and Excellence.
• Ability to demonstrate flexibility to meet changing business needs.
• Detail oriented, maintains high quality standards, and good follow-up skills.
• Ability to problem solve in a timely manner.
• Ability to handle confidential information with discretion.
• Customer service oriented.

Qualifications

• Excellent written and verbal communication skills in English; additional language skills a plus.
• Excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), Internet and web applications/navigation.
• Effective organization skills and the ability to multitask.
• Ability to work effectively in a group or team environment as well as independently with minimal supervision.
• Ability to interact professionally with a diverse group of people at all levels.

• Experience working with AI tools or a demonstrated willingness to learn.

Education and Work Experience

• High School diploma or GED required.
• Minimum three (3) years of customer service experience preferably in a call center environment.
• CRM/database applications experience a plus (i.e. Salesforce)

Physical and Mental Demands

• Work normal business hours and extended hours when necessary, adjusting to various time zones.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
• Work extended hours or overtime, when necessary.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.