Job Description

Position provides customer service focused support in a diverse global enterprise environment. Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. This will be the right position for you if you hold certificates M365 MDAA, CCNA, Network+ and you worked as a Desktop Support Specialist before. Other requirements: Azure AD, Microsoft MFA, Sharepoint Online, Exchange (Online)/2019, Imaging and supporting Windows 11 desktop/laptops, Intune, Autopilot, Apple MAC, JAMF (preferred).

Duties and Responsibilities

• Identify, log and resolve technical problems with software applications or network systems 
• Manage End-Point security including virus, malware, and spam protection 
• Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. 
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. 
• Administer and maintain end user accounts and access rights. 
• Identify potential changes and system improvements for consideration and implementation 
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines 
• Create, maintain, and distribute progress reports to management as required 

Education and Qualifications

• 2-year college degree in the field of computer science and or 5 years equivalent work experience.
• Preferred Certifications: M365 MDAA, CCNA, Network+
• Experience with IT support ticketing systems 
• Minimum of 2-4-year experience as a Desktop Support Specialist  
• Azure AD user provisioning and administration 
• Microsoft MFA 
• Sharepoint Online 
• Exchange (Online)/2019 
• Imaging and supporting Windows 11 desktop/laptops. 
• Intune, Autopilot 
• Apple MAC, JAMF experience preferred
• English language proficiency, written and spoken
• Strong written and oral communication skills. 
• Strong interpersonal skills. 
• Ability to present ideas in user-friendly language. 
• Highly self-motivated and directed. 
• Keen attention to detail. 
• Proven analytical and problem-solving abilities. 
• Ability to effectively prioritize and execute tasks in a high-pressure environment. 
• Strong customer service orientation. 
• Experience working in a team-oriented, collaborative environment. 

About Us

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,400 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.

With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

We commit to delivering a superior service experience to our clients on each and every engagement.