Job Description

Position requires customer service focused support in a diverse global enterprise environment. Works across a broad range of technologies and liaises across multiple areas of business to support incidents, problems, and requests. Requires hands-on troubleshooting skills, strong customer support and client handling abilities, experience with Active Directory user management, Outlook and application issue resolution, and the ability to work proactively and independently in rotational shifts.

Primary Responsibilities:

• Identify, log, troubleshoot, and resolve technical problems related to hardware, software, Outlook, and other end-user applications
• Provide high-quality customer support and handle client interactions professionally and effectively
• Hands-on creation, modification, and management of user accounts in Active Directory and Azure AD
• Perform new user onboarding and offboarding, including access provisioning and permissions
• Administer and maintain end-user accounts, access rights, and security policies
• Manage End-Point security including viruses, malware, and spam protection
• Install, configure, maintain, and troubleshoot Windows 11 laptops and peripherals
• Practice network asset management and maintain accurate documentation
• Identify system improvements and proactively recommend changes
• Ensure work is completed within defined SLAs and departmental guidelines
• Participate in rotational shift schedules to support business needs
• Perform other duties as assigned

Position Requirements

Education:

• 2-year college degree in the field of computer science and or 2-3 years equivalent work experience.
• Preferred Certifications: M365 MDAA and Network+

Experience:

• 2–3 years of hands-on experience in End User Support
• Strong hands-on experience with Active Directory user administration
• Experience with Outlook and other Microsoft Office / enterprise application troubleshooting
• Experience with IT support ticketing systems
• Azure AD user provisioning and administration
• Microsoft MFA
• SharePoint Online
• Exchange Online / 2019
• Windows 11 imaging and support

Skills Required:

• Strong troubleshooting and analytical skills
• Hands-on experience with Active Directory and user account management
• Strong customer support and client handling skills
• Excellent Outlook and application-level troubleshooting skills
• Self-oriented, self-motivated, proactive, and adaptable
• Ability to work independently with minimal supervision
• Strong written and verbal communication skills
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong attention to detail
• Team-oriented mindset with strong collaboration skills

Work Conditions:

• Willingness to work rotational shifts
• Ability to lift and transport computer equipment and peripherals if necessary
• Occasional inspection of cables and hardware installations

About Us:

CIBT is the leading global provider of immigration and visa services for corporations and individuals comprising immigration and visa professionals, attorneys, and qualified migration consultants located in over 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide, and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.