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  Provide technical support for end-user devices, including desktops, laptops, tablets, and smartphones.
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  Troubleshoot, diagnose, and resolve hardware and software issues.
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  Support the end-user environment and assist in the restoration of services and functionality.
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  Provide field support services across various locations as required.
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  Record, track, manage, and escalate incidents, issues, and risks as appropriate.
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  Maintain effective communication with end users and stakeholders regarding support requests and resolutions.
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  Ensure adherence to service standards and operational procedures.

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  Experience supporting end-user computing environments.
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  Strong troubleshooting and problem-solving skills.
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  Effective verbal and written communication skills.
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  Ability to build and maintain positive working relationships with technical teams and business users.
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  Ability to manage, document, and escalate incidents, issues, and risks.
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  Customer-focused approach with strong service orientation.

Requirements

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  National Diploma, Degree, or relevant technical certification (e.g., MCSE)
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  ITIL Certification

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  Minimum of 2 years' relevant IT support experience

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  Valid driver's licence
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  Physically fit and able to perform the duties of the role.
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  Willingness to work 8-hour shifts.
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  Willingness and ability to travel within the metro area to Data Centre locations.
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  Minimum of 2 years' relevant IT experience.

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  May be required to travel to geographically dispersed sites to provide support to the Head/SPO of Communication Infrastructure Services (CIS).
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  Ability to work effectively in a team environment and independently when required.
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  Strong stakeholder engagement and relationship management skills.

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  Day Shift 06:00 – 14:00
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  Evening Shift 14:00 – 22:00
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  Night Shift 22:00 – 06:00
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  Lunch breaks are included within each shift.
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  Management reserves the right to amend shift schedules based on operational requirements.

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  Candidates must be willing and available to attend an online interview (Microsoft Teams) if shortlisted.
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  Additional Information
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  Public holidays and weekends form part of the normal shift roster.
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  Travel within the metro area may be required to support operational needs.