Ubiquity

End User Support IT - Associate

Ubiquity  •  Bogotá, CO (Onsite)  •  1 month ago
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Job Description

The End User Support Associate provides frontline local IT support to ensure operational continuity.

Key responsibilities include

  • Troubleshooting hardware, software, network, and access issues
  • Supporting incidents
  • Managing tickets and meeting SLA targets
  • Installing/configuring systems and applications
  • Escalating complex issues when required

Preferred Skills / Profile

  • Strong troubleshooting skills (Windows, applications, basic networking)
  • Familiarity with VDI, VPN, and telephony tools (Avaya, Five9, Zendesk, RingCentral, etc.)
  • Basic knowledge of Active Directory and IT security practices
  • Strong communication and customer service skills
  • High ownership, urgency, proactivity, and problem-solving mindset
  • Strong Written and Spoken Business English
  • Highschool Diploma (must)
Ubiquity

About Ubiquity

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.

Industry
Consulting & Advisory
Company Size
5,001-10,000 employees
Headquarters
New York, New York
Year Founded
2012
Website
ubiquity.com
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