THE ROLE:Technician II, End User Support
HOW YOU WOULD CONTRIBUTE:
Troubleshoot hardware/software issues, install systems, and assist users.
Provide first-line support via phone/Teams chat.
Working knowledge of MBT OS file installation.
Collaborate effectively with the team.
Manage time efficiently and maintain documentation.
Provide VC troubleshooting support.
Work experience with ticketing tools such as Snow, Jira, etc.
Networking troubleshooting skills.
Working knowledge of remote-control tools.
Basic working experience with AD & DC servers and their roles.
3 to 4 years of IT infrastructure work experience.
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:
Good knowledge of Microsoft products.
Basic system and network troubleshooting skills.
Basic knowledge of installing OS and debugging errors.
Ability to support IT hardware lifting and shifting.
Troubleshooting skills for VC tools.
Work experience with remote-control tools to assist remote users.
Ability to support system users of business units across pan-India locations.
Willingness to work in shifts or provide on-call support.
Education:BCA or BE
Herbalife is a global health and wellness community born to support you in living your best life. For over 40 years and in more than 90 countries, we’ve empowered millions of people to make real changes to their lives with our science-backed products, the support of a coach – what we call an Herbalife Distributor – and the opportunity to build a business. And we’re just getting started.
To us, the best lives are balanced lives. Through our Herbalife Distributors, who foster community, personal growth and business opportunities to help you thrive, we offer a wide range of products designed to help you meet your needs and reach your goals. You bring the will to get started, and we’ll help you every step of the way.
Herbalife's focus on improving communities inspires people to come work for us. Our 11,000+ global employees play a crucial role in realizing Herbalife's passion for helping people.
Herbalife has been recognized with numerous global employer awards, including Achiever’s Elite 8 of the Top 50 Most Engaged 8 Workplaces in 2018 and 2021, Achiever’s Top 50 Most Engaged Workplaces in 2019, and Best Employers for Women by Forbes in 2020.
Herbalife sponsors more than 150 world-class athletes, teams, and events, including Cristiano Ronaldo, the Los Angeles Galaxy soccer team, and 5 National Olympic Committees.
In addition, Herbalife created the Herbalife Nutrition Foundation, our Nutrition for Zero Hunger initiative and partnered with several organizations, including Feed the Children.
