Job Description

MACOM (NASDAQ: MTSI) is a global leader in the design and manufacture of advanced semiconductor products across a diverse range of end markets, including Data Centers, Telecommunications, Industrial and Aerospace and Defense. We develop innovative, cutting-edge technologies and products across the spectrum of radio frequency (RF), microwave, millimeter wave, photonics and high-speed analog technologies. Our solutions support critical network infrastructure applications like artificial intelligence, high performance computing, satellite communications, radar, unmanned aerial vehicles, medical equipment, test and measurement and advanced wireless networks.

MACOM has more than 75 years of expertise in semiconductor process development, wafer fabrication, circuit design, advanced packaging, systems architecture and applications engineering. We are committed to our customers’ success. We partner with customers to help solve their most challenging problems by providing semiconductor solutions that are at the forefront of the highest power, highest frequency and/or highest data rates.

Leading technologies, innovative products and driven employees. Come be a part of MACOM and help advance the next generation of connectivity infrastructure!

End User Services Intern

Position Summary

MACOM is seeking a motivated and technology-focused End User Services Intern to join our Information Technology team. This internship offers hands-on experience supporting end-user computing environments in a fast-paced global technology company.

The End User Services Intern will work alongside IT professionals to support employees with hardware, software, mobile devices, and collaboration technologies. This role provides exposure to enterprise IT operations, troubleshooting methodologies, customer service best practices, and workplace technology management.

This is an excellent opportunity for students pursuing careers in Information Technology, Information Systems, Computer Science, or related fields to gain real-world experience supporting business-critical IT services.

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, and basic network-related issues.
• Assist with imaging, configuring, deploying, and troubleshooting Windows laptops and desktop computers.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
• Assist with onboarding and offboarding activities including device preparation, account setup, and equipment collection.
• Support mobile devices including smartphones and tablets.
• Track, manage, and maintain IT asset inventory and documentation.
• Assist with hardware refresh projects and workstation deployments.
• Create and update technical documentation, knowledge base articles, and user guides.
• Escalate complex issues to appropriate IT teams when necessary.
• Participate in IT projects and process improvement initiatives.
• Maintain professionalism and provide excellent customer service when interacting with end users.

Preferred Qualifications

Required

• Currently enrolled in an Associate's or Bachelor's degree program in:

o Information Technology

o Computer Science

o Information Systems

o Cybersecurity

o Related technical field

• Basic understanding of Windows operating systems.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Customer-focused mindset and willingness to learn.
• Ability to work independently and collaboratively within a team environment.

Preferred

• Familiarity with Microsoft 365 applications.
• Experience troubleshooting computers or supporting users in a school, work, or volunteer setting.
• Basic understanding of:

o Active Directory

o Computer imaging and deployment

o Networking fundamentals

o IT ticketing systems

• Knowledge of IT hardware including laptops, monitors, docks, and peripherals.

During the 12 weeks each Intern will:

• Be given an individual and well-defined project with set outcome goals
• Gain hands on experience
• Receive excellent training and ongoing supervision
• Be invited to attend an intern webinar series
• Attend networking/social events
• Attend and present at Poster Session about each Interns project successes and pitfalls
• Receive formal, written feedback

The Hourly Range for this position is $20 – $47 per hour. Actual salary offered to candidate will depend on several factors, including but not limited to, work location, relevant candidates’ experience, education, and specific knowledge, skills, and abilities.

ITAR

Due to ITAR regulations, only candidates who are U.S. Persons (U.S. citizens, U.S. nationals, lawful permanent residents, or individuals granted asylum or refugee status) will be considered for this position.

EEO:

MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.

Reasonable Accommodation:

MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call +1-978-656-2500 or email HR_Ops@MACOM.com. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.