The Opportunity
At APA, our purpose is to secure Australia’s energy future. We’re not doing it alone. We’re doing it with our customers and communities as Australia’s energy infrastructure partner, a role our unique experience and expertise positions us to play.
End User Experience Team Lead
Are you an experienced leader who is passionate about delivering exceptional technology experiences? We're looking for an experienced leader who is passionate about service excellence and customer experience to lead the delivery of our Service Desk, Tech Bars, Executive & VIP Support Services.
In this role, you'll be responsible for delivering a seamless, high-quality support experience while driving operational excellence, developing a high-performing team and continually improving the way employees engage with Technology. You'll partner across the organisation to enhance service quality, simplify support, and ensure our people receive reliable, responsive, and customer-focused technology services.
What You'll Do
What You'll Bring
Desirable
Working at APA
At APA, we’re committed to fostering a safe and inclusive workplace where you can achieve your best.
We offer targeted career development programs designed to accelerate your career, competitive remuneration, employee benefits, flexible working arrangements, and wellbeing initiatives are all part of what we’ll offer you. Our inclusive parental leave policy offers 18 weeks of leave, including superannuation, to support parents at work and in life.
We employ around 2,000 people across Australia and are committed to building a high-performing, customer-focused organisation where everyone feels safe, valued, and trusted to perform at their best.
We are APA
At APA, we’re taking on one of Australia’s greatest challenges: the energy transition. We’re not doing it alone. We’re doing it as Australia’s energy infrastructure partner, a role our unique experience and expertise positions us to play.
We proudly own, operate and manage a diverse $20 billion portfolio of assets which deliver essential services to communities and customers across Australia. And we own more than 15,000 kilometres of gas pipelines which deliver energy to households and businesses across every corner of Australia.
As the partner of choice in delivering infrastructure solutions for the energy transition, we’re focused on bundled remote grid energy solutions, electricity and gas transmission, and future energy, including hydrogen and carbon capture and storage.
Our customer focused approach means we understand our customers and offer them reliable, innovative, and cost-effective energy solutions that support their decarbonisation ambitions.
We are committed to securing Australia’s energy future by delivering infrastructure solutions for Australia’s energy transition and supporting the decarbonisation ambitions of our customers and communities.
Join our team and be part of securing Australia’s energy future. We’d love to hear from you.
APA is an equal opportunity employer. The safety, health and wellbeing our people, community and environment a priority. We embrace diversity in our people to ensure our workforce is representative of the communities that we operate in.
Applicants must be eligible to work in Australia to be considered.
This vacancy works with critical APA data, systems or infrastructure and candidates are subject to background vetting (including Police checks) before & during employment.
Role closes on Saturday, 5 September 2026. Role Reference Number: JR4778
APA Group will not accept unsolicited resumes from recruitment agencies.
We will contact successful candidates after the closing date.
At APA, we’re taking on one of Australia’s greatest challenges: the energy transition. We’re not doing it alone. We’re doing it as Australia’s energy infrastructure partner – a role our unique experience and expertise positions us to play.
