Job Description

A NATO site in Mons needs a user support technician to cover a short-term absence.
It is the hands-on end of IT: the computing, printing and network devices people actually use, kept
installed, configured and working.

What you would be doing

• Installing, maintaining and operating the full range of computing, printing and network
  devices behind office automation services.
• Installing and configuring COTS software on networked and standalone workstations, and network
  client software on LAN workstations.
• Configuring local server software and special peripheral devices.
• Creating, maintaining and troubleshooting user access on static and mobile devices.
• Working with organisational units in Active Directory and Group Policy.
• Executing support requests and work orders, and preparing software packages for automatic
  deployment.
• Contributing to IT security compliance and remediation, and to the incident, change,
  configuration and asset management processes through the ITSM toolkit.

What they are looking for

• CompTIA A+ or Microsoft Certified IT Professional.
• Proven hands-on experience with Microsoft System Center Configuration Manager.
• Proven experience with Active Directory objects, user accounts and permissions.
• Three years in a CIS environment, three years supporting IT users, desktop hardware and
  software, and three years in an IT administration role.
• A good working knowledge of PC capabilities and deployment, current operating systems and
  office automation software.

Practical detail

• Mons, Belgium — full time on site, regular office hours.
• 28 September to 31 December 2026, 425 hours in total.
• Graded at the equivalent of NATO G10.
• You must hold a valid clearance and be a citizen of a NATO member country with the right to
  work in Belgium.

If you are the person colleagues come to when a device will not behave, and you would rather
fix it than escalate it, this is a straightforward and useful one.